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OK, so I'm sure the problem is Windows 7 64-bit, but after installing version 2.1.2 of Video Advantage, although everything goes in with no problem... it's not connecting to either my CUPC soft-phone or the attached video enabled Cisco IP Phone . Wh...
We have a somewhat odd scenario that I've been struggling with trying to resolve on my own. We have Call Manager 4.1(3) deployed in a very loud manufacturing plant environment. . They can't hear the phone ring near their equipment. Their old phone...
For our call center script, we have a few boolean type variables which are defined as "parameters". We typically change the values of these via the CRA Administration web interface. I would like to be able to change these by dialing in from an exter...
I have also had this problem since upgrading from 7 to 10.5 of UCCX. I opened a case with TAC, escalated, captured logs, etc. NO SUCCESS. This apparent change in functionality is incredibly disruptive to all agents and they complain to me constan...
Thank you so much! Our issue was that the line appearance for the agent line was the 6th line down on the 7965 device. Your tip above to make sure the agent line is on one of the first FOUR buttons did the trick! Thank you so much. We had tried...
We had the same problem. Although I can't remember the specifics.. it had to do with the SWITCH into which the 7970 phone in question was plugged into. First, it must support PowerOverEthernet and it must be using an updated version of the IOS on th...
