Hi All, One of our clients has a Room Kit Plus and recently the codec died. They have the ability to arrange RMAs with Cisco and received a replacement Codec Plus. The replacement did not boot and they did a second RMA. This codec also does not bo...
Hi All, We have a CMS cluster and one of the devices developed a h/w fault and was RMA'd. The replacement came with 2.1 s/w and was upgraded to 2.5.3 and a backup was restored. The device was sitting in our office during our COVID lockdown. When I...
Hello, I have a VCSE cluster running on VMs that is currently on X7.2.3 and needs to be upgraded. The plan is to upgrade to X12 in the least possible stages. According to Cisco clustering docs, it s OK to upgrade from X8.6 or above to X12. My idea...
Hi, This is a weird one. Client A places an outgoing call from a Cisco Telepresence unit registered to a VCSE cluster to another Cisco endpoint at Client B via a traversal zone to Client B VCSC. The call starts and runs for 15 minutes and then drop...
Hi,
Does anyone know what the maximum number of user accounts you can have on an SX20 running TC7 s/w? I know that we can have multiple user accounts, but have not been able to find any mention of a limit.
Cheers, Paul R.
Hi Wayne, The client has just informed me that they have an open TAC case, so I have emailed the TAC engineer regarding the issue. Many thanks for the quick response. Cheers, Paul R.
Hi Nithin,Thanks for the link. Unfortunately s/w version 2.5.3 does not have the pki sign option. That was introduced in 2.7, so this is not an option. My server cert is from EnTrust and the client cert is from a local CA. Both have all the bundles u...
SpoilerHi Ray,The call scenario is correct. The VCSC and VCSE cluster are in different organizations in the health sector. The VCSE cluster acts as a central point for directing VC calls between a number of different health providers via their VCSC...
Checked network logs on the VCS and see the registration request from the endpoint. The VCS is sending a 404 not found back to the endpoint. Opened a Cisco TAC case and they suggested upgrading the VCS to X8.11.3. I reminded them that this is an a...
