All, Good afternoon.  I"m working on a script (subflow) that plays the estimated wait time.  I have reviewed numerous posts within the forum and cannot figure out where my error is.  The main script calls the subflow fine, and I get to the point where it plays my prompt that says "all of our agents are currently busy, your estimated wait time is" then it rings and plays the system difficulty message.   Any assistance would be great.  I appreciate it! ... View more

Good morning all, Having an issue with a CUCM 9.1.2 system.  Pub/2Subs and whenever it gets to the second subs TFTP in DRF it fails with the error code:   drf Result Code : 116-SFTP transfer failed during Backup. Either there is not enough disk space or network transfer failed due to interuption while transferring data to configured SFTP Server   There is approximately 50gb free on the sftp server.  I have tried 2 different physical servers and  2 different sftp applications.  I have restarted the drf service on both the subs and the pub.   Background:  This was a 7.1.5 system on MCS that was migrated to UCS.   Thanks, Jeff ... View more

Hello all, I am trying to convert an 1142 from lightweight to autonomous.  I've found this post: https://supportforums.cisco.com/thread/2055997 However the following command is not available via the CLI: archive download-sw /overwrite t ftp:// Any thoughts? Thank you, Jeff ... View more

Having an issue with Webex connect dialing.  Users are able to hover over their contacts and dial them without an issue.  Users are not able to go to the 'phone' tab, then to the 'recent' tab, and place calls.  The call fails immediately.  There was an application dial rule issue before that has been resolved, previously they could not call by clicking on the contact's number.  I was referred by TAC to Webex support and haven't heard from them.  Has anyone encountered this issue? Any help would be great! Thank you, Jeff ... View more

Have a user that built a new exchange 2003 server and migrated all of the mailboxes to this server.  UM is working, but the fax piece has been broken.  I have run the IP Fax Wizard and there are no errors returned.  I'm just not sure what i should be looking at.  The is it an issue with rights?  We did have to reset some of the rights for the Unity accounts and we may have missed something. Thank you, Jay ... View more