Hi I am having a bit trouble to get this changed. Call flow A party - 67777777 (External Caller) B party - 98888888 (SIP DDI configured on UC540) C Party - 00198761234 (External number which call need to be forwarded to) SIP DDI 98888888 will ring on one of desk phone extension 201. When C party receive a forwared call from B party. It always shows the origianl caller's phone number (A party number) instead SIP DDI 98888888. I check CME configuraiton. under SIP-UA no remote-party-id has been configured. under voice service voip -> SIP -> no update-callerid is configured as well. Is there any other settings which I can disable this feature. Forward origianl caller-id to external when Cisco CME divert incoming call to another external destination? Many Thanks Kevin ... View more

Inbound and outbound calls are working fine. Inbound calls answered by agents then transfered to external numbers working fine. But Inbound calls were forwarded or diverted directly (Call forward) by CME to external numbers have no audio. Signalling works fine. (External number can answer can hand up. But NO AUDIO) Did some research on web and found this post. https://supportforums.cisco.com/thread/2105408 But No NAT and FIREWALL are involved in this case. also check configuration These two command has already been added by CCA. no supplementary-service sip moved-temporarily no supplementary-service sip refer voice service voip ip address trusted list ipv4 0.0.0.0 0.0.0.0 allow-connections h323 to h323 allow-connections h323 to sip allow-connections sip to h323 allow-connections sip to sip no supplementary-service h450.2 no supplementary-service h450.3 supplementary-service h450.12 no supplementary-service sip moved-temporarily no supplementary-service sip refer fax protocol none no fax-relay sg3-to-g3 sip registrar server expires max 3600 min 3600 no update-callerid sip-profiles 1000voice service voip ip address trusted list ipv4 0.0.0.0 0.0.0.0 allow-connections h323 to h323 allow-connections h323 to sip allow-connections sip to h323 allow-connections sip to sip no supplementary-service h450.2 no supplementary-service h450.3 supplementary-service h450.12 no supplementary-service sip moved-temporarily no supplementary-service sip refer fax protocol none no fax-relay sg3-to-g3 sip registrar server expires max 3600 min 3600 no update-callerid sip-profiles 1000 Anyone can help? ... View more

Inbound and outbound calls are working fine. Inbound calls answered by agents then transfered to external numbers working fine. But Inbound calls were forwarded or diverted directly (Call forward) by CME to external numbers have no audio. Signalling works fine. (External number can answer can hand up. But NO AUDIO) Did some research on web and found this post. https://supportforums.cisco.com/thread/2105408 But No NAT and FIREWALL are involved in this case. also check configuration These two command has already been added by CCA. no supplementary-service sip moved-temporarily no supplementary-service sip refer voice service voip ip address trusted list   ipv4 0.0.0.0 0.0.0.0 allow-connections h323 to h323 allow-connections h323 to sip allow-connections sip to h323 allow-connections sip to sip no supplementary-service h450.2 no supplementary-service h450.3 supplementary-service h450.12 no supplementary-service sip moved-temporarily no supplementary-service sip refer fax protocol none no fax-relay sg3-to-g3 sip   registrar server expires max 3600 min 3600   no update-callerid   sip-profiles 1000voice service voip ip address trusted list   ipv4 0.0.0.0 0.0.0.0 allow-connections h323 to h323 allow-connections h323 to sip allow-connections sip to h323 allow-connections sip to sip no supplementary-service h450.2 no supplementary-service h450.3 supplementary-service h450.12 no supplementary-service sip moved-temporarily no supplementary-service sip refer fax protocol none no fax-relay sg3-to-g3 sip   registrar server expires max 3600 min 3600   no update-callerid   sip-profiles 1000 Anyone can help? ... View more

Hi Just installed an UC320W with SPA8800. UC320W version 2.2.2 (1) SPA8800 version 6.1.10 (GW003) Everything works fine on UC320W itself. include that analogue phone which connected to FXS port on it. But analogue phones connected to SPA8800 FXS ports can't call ANYWHERE (Internal extensions or external numbers). Phone just keeps playing a long breaking tone after we dial the numbers. Inbound are ok. Other IP phones or external caller can call those Analogue phones. Not always happen. First time when I install. it happened on phones which connected to FXS 1 and 4. then did a factory reset. happened on all phonoes. Factory reset again. only happened on FXS 2. I am sure someone else has the same issue. but can't find any solutions online. Kevin ... View more