It seems in Presence 7.0 that user groups are in synch with the UCM user groups.  You can add an Application user to a group in CUP, but not an end user.  If you add an end user in UCM to the Super Users group, it will show up in CUP Super Users.  Ot...

We have a UCM 7.x system with about 1600 phones, is there a guideline that would indicate how much disk space is required for each DRS backup? The SRND and the DRS admin guide do not indicate how big a typical database is when backed up.

we have an issue with SNR where there is no ringback when the Remote Destination (cell phone) is ringing. Once the call connects, the audio is fine. The cell phone rings, but the caller does not hear ringback.Here is the call flow:PSTN --> CMM (H32...

I have a custom directory that is working for 7960 phones, but has stopped working on 7970's since upgrading to 8.2.1 firmware. Now we get an xml parse error. Here is the code:- <CiscoIPPhoneMenu> <Prompt>Select a directory</Prompt> - <MenuItem> ...