hello - I am using UCCE 11(Lab system). I observed that my queue to skill group is failing when no agents are available. It sends the call to agent only when agent is available. I read in documentation that queue to skill group has implicit send to ...
Hello All, Below is my scenario Extension A is observed Caller calls from PSTN to Extension A Extension A rings and A Rejects the call.I am using call.drop() to reject the call. When I invoke this, the call seems to disconnect and then ring all ...
Hello All - I am trying to build a JTAPI application and need some inputs for the design . My application is JTAPI softphone which sits inside a CRM, used to control users desk phone/Jabber. I would have a web server and application server hosting JT...
Hello - Looking for some help with JTAPI implementation. Plan is to build a web softphone for 3rd party call control where the purpose is only to control the device through the UI. Reading the developer guide looks like I need to get provider (I read...
Was troubleshooting a call disconnect issue while doing a blind transfer from CTI application , found
RemoteLink-ACD - Control Failure Conf Message recieved for invoke id [79610] failure code [12] peripheral error code [10137] error on the client ...
Hello David and Ritesh , Thanks for the response! Yes , I have set it to true always and enabled target requery. attached is the screenprint. This brings back the original question I asked, is CVP a mandatory component for Queueing to work ?
I was able to resolve this, posting the resolution below so that it helps some one encountering same issue.Below only works from finesse version 11.6 and above.https://<fqdn>:8445/desktop/sso/token?cc_username=<agentid>&return_refresh_token=true2) Al...
