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Hi,Is there any plan to add support to do simple labeling and sections in order to be able to group items inside a large BoM?ie, I'm working on a multisite BoM configuration, and I want to be able to create sections inside the Configuration to put t...
I've the situation I need to create Wrap-up Codes based on differents skill sets. Do you know how to achieve this in CTI OS Agent, as you do it on Cisco Agent Desktop?Any leading on this?
When trying to install Router or Logger from Web Setup I get the following error. I Uninstall/Reinstall but the behavior is the same. Someone with the same issue?The setup is a pair of PRGR and AW-HDS-DSI tried with the same disk on the AW server and...
On DCT exist a part number for CUBE as RED-LICXXXX so I was wondering what's this means in terms of port number? or if I have two boxes then Do I buy only one part number to have redundancy?Thanks for someone with expertise on this to clarify...
Hi allI have an application with On Exception GoTo step for contact inactive, to catch when a caller hang up in the queue, but with this step all the calls are treated as a handle and don't figure out on Call Abandon Report. Also I can see the behavi...
On ip ivr you can add more language on the system menu. Just go there and check all the language needed for your iwn application. Take note the definition of language like en_US, es_CO, etc because this is the same you will need from your script to s...
This is really simple, just pass to a Create Generated Prompt step the proper format based on the constructor do you intend. And apply this to a prompt variable. It will change language based on language variable, which can be change on a set contact...
Go to the implementation course on the pec. Please pay special attention to the outbound option. There is a deep explanation an a working sample of an outbound to ivr campaign. Including what to lookup when something is not working.Also lookup on the...
Let me ask the obviousDo you create the admin script and set the oubound variable to 100%?Do you test your ports with the test tool in order to see if they are able to call outside?Sent from Cisco Technical Support iPad App
