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Hi,Entering the audio-prompt load command returns a successful reload message but when viewing the cache there is a copy of the old file and then a blank entry with the new file size age etc below it. I have confirmed the old message is still playing...
Hi,Recently upgraded to CCM9 but this problem existed since v7 (was hoping it would just go away).Answered incoming calls have to be put on hold due to one way audio (outbound from the consultant to customer, consultant cannot hear the customer). Onc...
Hi,I have uploaded a BAT created custom file which contains 300+ UDP that I want to delete. None of the records have a DN associated with them, nor are they logged in. When I go to schedule the job I get the following error: "Error occurred during fi...
Further to this, I found the relevant SIP msgs. Below is the Invite with the SDP info. With a media attribute a: inactive specified I expect this is what is causing the issue? I do have all the SIP msgs if you want them.INVITE sip:[email protected]...
Morning,Thanks for the reply Incoming calls are sent to CUSP (v8.5.4) and then to either CVP (v9) /ICM or CCM (v9.1.1) (general users). In this instance CVP (over the SIP trunk). A privacy message is played by CVP then the call is sent to an agent....
