Clear http cache command uploads a duplicate entry

[missmibble]

Hi,

Entering the audio-prompt load command returns a successful reload message but when viewing the cache there is a copy of the old file and then a blank entry with the new file size age etc below it. I have confirmed the old message is still playing. The new wav file is in the correct format and the old file has also been removed from the media server.

Any idea what is happening?

1     12088142    166169       189806      0
url: http://mediaserver/en-us/app/Privacy_Teleclaims.wav
1     864000      5            120886      0
 

Thanks,

Melissa

[Chintan Gajjar · Accepted solution]

its known issue with CVP, sometimes audio-prompt load URI does not update the media file,

you can mark all http client cache entries as stale by giving this command:

set http client cache stale (this command works some time to make VXML gateway to fetch updated prompt by making existing entry stale, but everytime it doesnt work)

you can try below command:

clear http client cache (note: this command is obsolete and its doesnt come up in any help or documentation.)

above command will clear all cache entries and force gateway to download new ones(similar to gateway reload).

regards

chintan

~please rate if helpful