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Hi all, the Social Miner guide says the following:
“Social Miner is not inherently a redundant component like the rest of the UCCE components. Implementing a Side B for Social Miner represents a manual process to achieve a sort of redundancy via Disa...
Hi all, we were looking at the AGENT API error response, and we couldn’t find a full list of all the possible ErrorType in “Cisco Unified Contact Center Enterprise Developer Reference, Release 11.6(1)” https://www.cisco.com/c/en/us/td/docs/voice_ip_c...
The SystemInfo API provides different XMPP Domains when requesting the primary and the secondary node (but the primary and secondary are always in the same order).Is it a problem in our configuration? Should the XMPP domains be the same or should I s...
Thanks for the update Denise.Can I ask another question please?Q: Is there a way to ‘unsubscribe’ the feeds after a Finesse API Client crash?What about the XMPP subscriptions that were done manually?I could not find the answer here: Subscription Mana...
The EIM / WIM is communicating to the ICM. Are there any specifications regarding NIC interfaces, does the server need to be domain member?Are there any specific details for installing SQL 2005 on the EIM server or is it just insert install media and...
