Hi all, the Social Miner guide says the following: “Social Miner is not inherently a redundant component like the rest of the UCCE components. Implementing a Side B for Social Miner represents a manual process to achieve a sort of redundancy via Disa...

Is it possible to show the Chat queue time (Historical) in a report for Contact Center 12.5(1)? The environment also includes SocialMiner.      

Hi all, we were looking at the AGENT API error response, and we couldn’t find a full list of all the possible ErrorType in “Cisco Unified Contact Center Enterprise Developer Reference, Release 11.6(1)” https://www.cisco.com/c/en/us/td/docs/voice_ip_c...