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eschippe
‎12-01-2020
Cisco Employee
Ernst is a senior NCE based in Amsterdam, The Netherlands He worked for Telecom /Network US company Datapoint for 12 years delivering OS/Network and ACD type solutions end-to-end, after that joined US company Aspect for 3 years delivering 3rd level support and ACD solutions and now working at Cisco for 9 years as Network Consulting Engineer specialized in CUCCE (Cisco Unified Contact Center Enterprise) solution low level design, high level designs, architecture designs, audits and certified partner support. He is European Technical lead for Contact Center Enterprise and within the UC Practice. Ernst has a wide experience in large global scale complex deployments. This year he led a complex migration project for Allianz (Spain) over 2 sites concerning medium sized CUCCE solution, also a migration project for GISS (Spain) over 54 sites concerning a large CUCCE deployment. Also delivered multiple CUCCE audits and performance tuning for BNPP Cetelem (France) with more then 1500 agents and a similar CUCCE audit for San Paolo (Italy) with around 500 agents. Other notable projects Ernst has delivered in the last 9 years include: • Unicredit Bank - Delivered a Architectural design for a Cisco Unified Communications Cluster with more than 2000 users connected and integrated with 3° party ACD and Genesys CTI. • TIM (Telecom Italy Mobile) - Delivered CUCCE integration solution with third party vendor Avaya ACD. Later delivered CUCCE collaboration products like Web Collaboration and Cisco Email Manager) • Cable & Wireless (UK) - Delivered long term focal engineer service for 1 year on their CUCCE 3rd level support delivery model by improving their support service to a real 3rd level support. • Dubai Internet City (DIC) in Dubai - Deliver new CUCCE solution. • Orange (France) - Delivering NCE support for analyzing and trouble shooting CUCCE issues and giving advise for solution best practice.
Ernst is a senior NCE based in Amsterdam, The Netherlands He worked for Telecom /Network US company Datapoint for 12 years delivering OS/Network and ACD type solutions end-to-end, after that joined US company Aspect for 3 years delivering 3rd level support and ACD solutions and now working at Cisco for 9 years as Network Consulting Engineer specialized in CUCCE
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Member since ‎01-22-2008
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Date Registered ‎01-22-2008 04:40 AM
Date Last Visited ‎12-01-2020 06:55 AM
Total Messages Posted 14