Cisco Employee
Cisco Employee
Member since ‎08-16-2007

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  • 29 Posts
  • 2 Solutions
  • 22 Helpful votes Given
  • 0 Helpful votes Received

User Activity

I have fullly connected to customer's external SQL Database via ODBC, and able to see all the tables in SQL Query Analyzer from the UCCX server.  However, in CCX Script Editor, when trying to do a 'DB Read' step, the Database Source Name list empty. ...
Hi Experts,I lost my CAD 7.0 CD, and is struggle to find a downloadable file on Cisco CCO.  Does anyone by any chance know I can download it?Just try to set up a mock lap to test customer scripts.Thanks,Binh.
Hi Experts,My customer has the following requirements and I'm not sure if this is feasible or not:All agents are in the same skills-based CSQ - Skills level are 9 & 5 (5 is mininum).Callers hit opt 1 - go to skills(9) agents first, then skills(5) age...
I'm running into this problem that JTAPI client synchronization failed with CUCM 7.1(5)SU4 new installation.  I read a lot of TAC cases and tried all the suggestions below, but no luck.  Has anyone resolved this problem recently?Cisco JTAPI ClientAn ...
I have a scripting request from customer that when no agent available to answer the call, the caller can leave a message which then get sending to available agent in queue.   It is similar to the previous thread below, but the link to sample script i...
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Member Since ‎08-16-2007 12:41 PM
Date Last Visited ‎03-02-2020 10:33 AM
Posts 29
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