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We have a Spark Room Kit Plus that is unable to play audio over HDMI input 1 or HDMI input 2. The audio for a video call works perfectly. The video over the HDMI is also great but the audio is not playing. My laptop recognizes the Codec in the sou...
I opened a TAC case with Cisco. It turned out to be a hardware issue and Cisco sent me a replacement. Performed the backup and restore process and the replacement device works great.