Hi,I am having problems with the CallDetailRecordDiagnostic in the CDR Table. I get the following in the CMR Table for an outgoing callVOIP gateway details Parameter Destination MediaTransportAdd_Ip 10.2.1.1 PayLoadC...

Hi,I am running ICM 4.6.1 & am facing the following problem.The TalkOutTimeToHalf in Skill Group Half Hour & Agent Skill Group Half Hour Tables are not getting populated. All the data is 0. But the AgentOutCallsToHalf Column, AgentOutCallsTime & A...

Hi ,Could someone help me to generate a Call Detail Report or Call wise Dump with regard to a Skill Group in ICM. I need the Outgoing & incoming Call detail.The problem i am facing is i am unable to relate between Route_Call_detail Table & Terminatio...

Hi, I am trying to define a service Level for my ICM system. I have a call manager & ICM & an IVR. I have defined service level to one of the service we offer. The Options which i have chosen in my service explorer are as follows service level thresh...

HI,Is it possible to restrict users from making outbound calls by giving them a 4 digit code so that they login / key in the code & make the calls ? I have call manager version 3.1.2CRgdsAnand