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deepakcn
‎06-21-2020
Cisco Employee
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100 Helpful Vote
15 Accepted Solution
50 Replies
1 Accepted Solution
5 Accepted Solution
30 Helpful Vote
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Stats
Member since ‎07-30-2015
64
Posts
129
Helpful
16
Solutions
Certifications
Cisco Certified Internetwork Expert Collaboration (CCIE Collaboration)
Cisco Certified Internetwork Expert Collaboration (CCIE Collaboration)
Cisco Certified Specialist - Collaboration Core

Re: Change Contact Disposition from number to name - UCCX/CUIC

Created by in Contact Center
04-05-2019
04-05-2019
Hi, Create a new custom report using Call Custom Variables report and create a new threshold like th...

Re: Finesse certificates in Firefox

Created by in Contact Center
04-05-2019
04-05-2019
Hi, Kindly share the following : - Complete UCCX version: - Complete browser version for Mozilla : -...

Re: UCCX 11.6 ECDSA Certs Still Not Working

Created by in Contact Center
04-05-2019
04-05-2019
Hi Kindly share the following : - What error/notification do you see on the live data gadgets?if pos...

Re: Unknown orginator DN (calling number) in CUIC historical reports

Created by in Contact Center
04-05-2019
04-05-2019
Hi, Do you have the CCX Engine and JTAPI logs for one such call that shows unknown. If yes, kindly a...

Re: Finesse agent desktop does not work on Firefox esr 60 portable

Created by in Contact Center
04-05-2019
04-05-2019
Hi, Chrome is not a supported browser for Cisco finesse on version 10.6 : https://www.cisco.com/c/en...

Re: Cisco Unified CCX Licensed Outbound Agent Seat?!!

Created by in Contact Center
04-05-2019
04-05-2019
Hi, Can you attach the output of this command : show uccx license Licensed Outbound Agent Seat = 10 ...

Re: CM TELEPHONY SUBSYSTEM IN PARTIAL SERVICE in UCCX Publisher version 11.6.1

Created by in Contact Center
04-04-2019
04-04-2019
Can you confirm if telephony on UCCX pub is partial or out of service as these are two different thi...

Re: Finesse problem live data (Dynamic data are not available after repeated attempts)

Created by in Contact Center
12-12-2018
12-12-2018
Hi Daniel, What is the complete UCCX version? Does this happen to all the agents and supervisors at ...

Re: Team configuration shows nothing , even-though the supervisor capabilities view show the active supervisor in the Cisco unified CCX Supervisor Pane Also My 10 Agents show up in the Cisco unified CCX Agent

Created by in Contact Center
12-12-2018
12-12-2018

Re: UCCX upgrade licenses

Created by in Contact Center
08-20-2018
08-20-2018
You need to obtain an upgrade license from the Cisco Licensing team. For example if you upgrade from...

Re: finesse agent cannot get ready from not ready

Created by in Contact Center
12-27-2017
12-27-2017
Hi, The root cause is with the Phone going down as seen in the logs. Since we have already identifie...

Re: finesse agent cannot get ready from not ready

Created by in Contact Center
12-27-2017
12-27-2017
Hi, As suspected, we get "32759" in the logs which points to a phone down situation : 000224659: 10....

Re: finesse agent cannot get ready from not ready

Created by in Contact Center
12-27-2017
12-27-2017
Hi, I do not have the credentials to download the logs. Is there an alternative way for you to attac...

Re: socialminer email

Created by in Contact Center
12-26-2017
12-26-2017

Re: socialminer email

Created by in Contact Center
12-26-2017
12-26-2017
Public Statistics
Date Registered ‎07-30-2015 01:32 AM
Date Last Visited ‎06-21-2020 11:03 PM
Total Messages Posted 64
Total Helpful Votes Received 129
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