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Hi,
Create a new custom report using Call Custom Variables report and create a new threshold like the image attached.
Use the "Text Substitute" option to add text like "Abandoned"
Once done, run the report and check if the contact disposition colum...
Hi,
Kindly share the following :
- Complete UCCX version:
- Complete browser version for Mozilla :
- If you are running 11.5 or higher, is the same issue noticed on chrome and IE as well :
Hi
Kindly share the following :
- What error/notification do you see on the live data gadgets?if possible share a screenshot:
- Output of this command from UCCX server (from both if HA) : show cert list own
Hi,
Chrome is not a supported browser for Cisco finesse on version 10.6 :
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/uccxcompat10_6_1_su3.html#Supported_Browsers_
Kindly try IE...
