About mightyking

mightyking · 07-30-2022

Hello Experts,I have one CSQ, 2 Skills and 2 agents.CSQ_Support contains the skills Support_Level_1 and Support_evel_2Agent_1 has Support_Level_1 and Agnet_2 has Support_Level_2Both agents are logged-in and ready. I call with reactive debug and see t...

mightyking · 07-13-2022

Hello everyone,I am doing a capacity Planning for a call center. ICould you please have a look and let me know if it make sens?We have a total of 72 CSQ in our call center. I ran a CUIC repport using CSQ_ALL_Filed_Repport (UCCX version 10.6) for th...

mightyking · 06-03-2022

Hello Everyone,We are upgrading our 11.6 UCCX (HA) cluster to 12.5.We have many personalized reports and dashboards created in 11.6. will those reports and dashboards be migrated during the upgrade or they need to be recreated once the migration comp...

mightyking · 05-03-2022

Hello everyone,We are planning to deploy Jabber (Voice Only) on IPhone and Android smart phones. Everything works perfectely well except when the phones goes in sleep mode. The smart phone gets unregistred from CUCM and any incoming call would be mis...

mightyking · 04-26-2022

Hello Everyone,We need to use a live streaming (music-stingray.com) for our MOH across the organization.CUCM version 11.5 (UCS) What are the available options? Thanks, MK

mightyking · 08-02-2022

Thank you everyone. I guess I have the answer which is all skills created in a CSQ need to be assigned to agent in order for the agent to be qualified for the CSQ.MK

mightyking · 08-02-2022

Dmytro,This is exactly what my question is about. As soon as I remove the assignment of one of the skills from an agent, it disappears from the available resources in the CSQ. This confirms that in order for an agent to be qualified, he/she needs to ...

mightyking · 08-02-2022

Here's attached a screenshot of the CSQ and Agent configuration pages.Please note that the name of the CSQ and Skills have changed but the issue is still present.Thanks,MK

mightyking · 08-01-2022

Hi Elliot,Thank you for taking the time and replying.I confirm that the Agent_1 has proficiency level of (10), the Agent_2 has (5) and the minimum required proficiency level configured in the CSQ is (5).The issue I have is that if I assign only the S...

mightyking · 08-01-2022

can someone shed some light on this problem?Thanks,MK

Member Since	‎03-29-2007 10:16 AM
Date Last Visited	‎08-10-2022 01:12 AM
Posts	1,704
Total Helpful Votes Received	389

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CSQ & Skills

UCCX Capacity Planning

UCCX 11.6 to 12.5 Repports & Dashboard

Jabber & Smart Phones

LIVE MOH STREAMING

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