Hello Experts,We are testing Transfer fonctionality in SRST.Phone 1 (ext 56101) calles phone 2 (ext 56102), phone 2 answers the call with no issue. Phone 2 transfets the call to phone 3  (ext 56103 )and the transfer fails. It's an internal call with ...

Hello Experts,We're having trouble getting Jabber to work on Windows 365 (Microsoft's cloud PC solution). Users connect to the cloud PC and then use remote desktop on the company PC. They can make calls, but there's no audio. It seems like signaling ...

Hello Experts,We have agents who transfer calls between each other. When an agent transfers a call to another agent and the other agent is already with another call and can't take the transferred call, it should go back to the first agent who transfe...

Hello Everyone,We have Finesse agents that remain in reserve mode after the call is finished. The wrap-up time is 20 seconds, but sometimes they stay in reserve mode for over 80 or 90 seconds. Sometimes the only way to get out of this mode is to rebo...