Hello Everyone, We are using CUCM 10.5 and planing to migrate to Smart Licensing. Would there be any operational impact while performing the migration? I was told we may need to regenerate and install the certificates.   Thanks,   MK                     ... View more

Hello Everyone, Is there any way to concatenate two or more CCG in order to increase the capacity of CTI Ports for a given trigger? Du to COVID situation we receive a very high volume of calls for which we don't have enough sessions and CTI Ports. I won't be able to extend the number of CTI Port in the same CCG as all CTI Ports follow each other. I would like to create a new CCG and concatenate with the existing one in order to handle more calls. I was thinking of: 1) Creating a new CCG-2 2) Forward Busy of the last port of CCG-1 to the first port of the CCG-2 and so on. Would this work? Do you guys have any ideas how can this issue be resolved ? I can create CCG-2 with a larger capacity of CTI Ports and assign to the trigger of CCG-1 but the issue is that I will be losing all existing calls in the queue as the CTP Ports of CCG-1 go unregistered.   Thanks,   MK       ... View more