Hi, In IPCC Enterprise network Some Agents goes Reserved state and then forced to "NOT Ready State". And no calls routed these particular agents. Whats the reason.Regards,Muzammel Haque

Hi,In an IPCC enterprise duplex scenerio one Call Router, side B went out of service but not did not take over by Router side A. Total CC operation was down due to one Call Router failure.Can anybody help me to find out the reason?Best Regards,Muzamm...

Hi,We have IPCC enterprise network and we are facing call drop problem within conversion between Agents and callers.Can any body provide us the guide lines that we can identify the root cause of drop calls.Thanks,Muzammel

Hi,We want to make a report based on the customer visited IVR menu. After enter the IVR ,when customer enter any digit to visit any menu, we want to count this digit for making report.can anybody help me.Thanks Haque

Hi, I want to add a do-not-call list in a specific outbound campaign not for all the campaign those are enabled in the outbound dialer.ICM version 7.1.4.can anybody help me.Regards,Muzammel