About arfayeami

arfayeami · 12-19-2016

Hi everyone, Is there any ways to create a call count on the script and kick the callers to voicemail it the number exceed certain limit? Thanks AT

arfayeami · 12-08-2016

Hi everyone, I want to create a hidden menu above Main Menu - to allow user to activate or deactivate it themselves for special project. Any idea how to write it? Thanks AT

arfayeami · 11-29-2016

Hi, I have a user with admin right on both CUIC and UCCX. When she running Agent Not Ready Reason Code Summary Report and Agent State Detail report. It keep return with Dataset status is failed. She has full permission like I do but i don't have any ...

arfayeami · 12-20-2016

so should i put the script in front of agent check first or after agent check first?

arfayeami · 12-19-2016

Thanks! So let say if there are more than 30 calls in the CSQ than kick them to VM so where do i put it at?

arfayeami · 12-14-2016

So do i need additional skill set for the dummy queue? If i reuse the existing one they gonna be route as normal right? Thanks for your help

arfayeami · 12-13-2016

UCCX

arfayeami · 12-12-2016

Hi Richard, Thanks for your reply. They do not want to add it to the main menu we currently have. They want a additional menu could be turn on or off when needed. Thanks AT

Member Since	‎01-13-2015 11:53 AM
Date Last Visited	‎02-16-2018 03:43 AM
Posts	9

User Statistics

User Activity

Call counts in UCCX

Adding a hidden menu

Dataset status is Failed

so should i put the script in

Thanks! So let say if there

So do i need additional skill

UCCX

Hi Richard,