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Member since ‎02-08-2010
‎10-09-2017
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ANI filed is showing as anonymous in Termination call detail table

12-19-2010
Hi all,When I check the termination call detail table in HDSDB, I observed that for few calls ANI filed is showing as anonymous.Please find the below screen shot.Can any one help me, at what scnario we will get ANI field is "anonymous".Thanks,Siva

Option to find who changed Skill Group of agent in ICM

11-17-2010
Hi,We are using ICM 7.5.8 and Re-Skilling is Enabled. TL's have been provided access to Web Re-Skill tool to move agents to different skill groups on the fly. Is there any option to find which TL changed an agent from one skill group to other.

ICM and Peripheral gateway services doc

11-16-2010
Hi, Please some one help to get the ICM and PG component’s services documents.  for E.g. The ICM router running the below services I need those services descriptions. Cisco ICM RouterRtsvrRouterAppGWMdsprocCcagent(InSvc   6/12 Pgs)DbagentTestsysncDb...

ICM 7.5(4) CTIOS client application greay out

10-15-2010
Hi ,We observed CTIOS client  gray out issue occurring in the following reasons.i.e >> While agent try to login to the application with wrong credentials>> After closing  CTI OS client application with out logged out. ( Might be when application hang...

Delay in CTIOS based silent monitoring

09-19-2010
Hi,We have 6 remote locations with centralized Call manager and IPCC servers.  5 out of 6 locations silent monitoring is working fine. But in one location there is 10sec delay in silent monitoring.  The scenario is A, B, C, D, E, F are the locations....
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Member Since ‎02-08-2010 11:52 PM
Date Last Visited ‎10-09-2017 01:21 PM
Posts 16