employee417
Cisco Employee
Cisco Employee
Member since ‎08-02-2017
‎02-14-2024

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Does anyone have documentation available on how the statistics from the Finesse GetPerformanceInformation API are calculated? I cannot find anything detailed about these values. https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwf79171
Would the Expected Wait Time calculation in the Get Reporting Statistic be affected by stuck calls in queue?   If I call the step, “Get Reporting Statistic” step for the “Expected Wait Time” AND there is a stuck contact will the wait time of stuck co...
Hi,    Do we have any further documentation on the Finesse GetPerformance API? Looking for information on how values are calculated.   https://developer.cisco.com/docs/finesse/#!diagnostic-portalget-performance-information/diagnostic-portalget-perfor...
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Member Since ‎08-02-2017 11:14 AM
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