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We ran into an issue using the PCCE Outbound API where it seems like the username is case sensitive, however I could not find any documentation on this requirement. If the request is sent using uppercase username, authentication fails with a 401 Unau...
Does anyone have documentation available on how the statistics from the Finesse GetPerformanceInformation API are calculated? I cannot find anything detailed about these values.
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwf79171
Would the Expected Wait Time calculation in the Get Reporting Statistic be affected by stuck calls in queue?
If I call the step, “Get Reporting Statistic” step for the “Expected Wait Time” AND there is a stuck contact will the wait time of stuck co...
Hi,
Do we have any further documentation on the Finesse GetPerformance API? Looking for information on how values are calculated.
https://developer.cisco.com/docs/finesse/#!diagnostic-portalget-performance-information/diagnostic-portalget-perfor...
