PCCE API - Outbound

[employee417]

We ran into an issue using the PCCE Outbound API where it seems like the username is case sensitive, however I could not find any documentation on this requirement. If the request is sent using uppercase username, authentication fails with a 401 Unauthorized. If the request is sent using lowercase username, the request is successful. 

Is this expected behavior for the API? Thanks!

[bigevilbeard · Accepted solution]

It's not unheard of for some systems to implement case-sensitive usernames, either intentionally or due to a technical oversight. If this is indeed the intended behavior for the PCCE Outbound API, it should be clearly documented. I would suggest to contact the PCCE team at Cisco and ask them to update this in the documentation.

I had a look at the doc and there is sample piece of code in XML which has this, but unsure if this is part of the OutBound API

<loginNameCaseSensitivity>true</loginNameCaseSensitivity>