Explanation for Finesse GetPerformanceInformation values

[employee417]

Does anyone have documentation available on how the statistics from the Finesse GetPerformanceInformation API are calculated? I cannot find anything detailed about these values.

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwf79171

[Janos Benyovszki · Accepted solution]

@employee417 it sounds like an earlier query of yours might help with the above: https://community.cisco.com/t5/contact-center/finesse-the-diagnostic-portal-get-performance-information-api/td-p/4461833