This is the public URL that does not require authenticationhttp://www.cisco.com/en/US/tech/tk801/tk36/technologies_configuration_example09186a0080093c2c.shtml

Guess, you will not find answers to roadmap queries on this forum. You must contact your Cisco Accounts Manager for any such queries

Just add .html at the end, it takes you to the release noteshttp://www.cisco.com/en/US/products/sw/voicesw/ps1860/prod_release_note09186a0080146d5c.html

There is this internal bug CSCea74483 which matches your case. This is found in 3.3(2) and fixed in 3.3(3). You should try upgrading and see if it fixes your problem.Which version of CM you are running anyway?

We do not have a Mac version of SoftPhone on our roadmaps right now.I would suggest you to contact your Accounts Manager for any road map queries.