HiI'm seeing a strange problem with a busy call centre. We are getting about 3000 BHCA coming in to four services terminting on 4 CTI route points and then doing a post route lookup through ICM. When the centre gets really busy we often get busy back...

Does anyone know how to check a string length with expressions. What I am trying to do is collect a string of digits up to a maximum of 7 and check if the length is 6 or 7 so that i can reject lengths below 6.

HiWe have two cat6k in the core with a layer 3 routed link between. The design is such that if an uplink fails the vlan on the msfc goes down, this is due to the vlans being unique on each switch in the network.My question is though when we install t...

A bit of a strange question, but does anyone know of any third party applications that allow you to query the directory and then click on the result to initiate the call. I need something that has configurable fields, not the standard CM fieldsIf the...

Dave, are there any plans to have speech recognition in the IVR. More specifically in a menu when you have the option to press 1, 2 etc can you say the number