My client is concerned that we can seemingly only set set Exchange 2013 IMAP4 Logon Method settings to "Basic Authentication (Plain Text)" to get CAD Email to connect. Is there a procedure or setting on UCCX 10.6 which will allow us to change this se...

Anybody know which user gets authenticated when the autogenerated.txt file is created when UCM 4.1 is AD integrated The file contains THIS IS AN AUTO GENERATED CORPORATE DIRECTORY LIST. # Generated at: Tue Dec 02 08:31:25 CAT 2008# ...

Has anybody got any good references for deploying silent monitoring on IPCE 7.1?

How can the ICM processes in 7.0 be displayed real time in the task bar as it was in 6.0? Using the dumplog utility to see the logs is a bit tiresome and I can't get to see the logs in real time.

Is it possible to change the subscriber greeting to a prerecorded message while keeping the system source message "sorry ext 1234 is not available"? My customer would like the look and feel to be similar to the Nortel Meridian subscriber message "sor...