Need to upgrade to 8.6.2 to support Office 365 - want to make sure we have to upgrade the Virtual Machine by creating a new OVA template we currently support 10,000 users, or can we just add the additional vRAM resources by shtutting down the VM and ...

I have an H323 voice gateway and not all calls but some calls get dropped and no audio when it reaches its destination.  It does have MTP checked and required and is using a G729 codec for fast start.Other than requiring MTP and transcoders from G729...

Looked at the Compatabilty Matrix recommended by Cisco and it does not list an HP G6 as a supported platform for the CUCM, want to make sure it work with 6.1.3 Linux version of course.

How to I get JTAPI based caller information to be popped to the agent? for example I have an application with 6 triggers and based on which trigger was used to call the application a screen pop will display to the agent a message. So they know whic...

I would like to just type the ip address/ccmadmin as I previously did, is there a way to not have to remember to type the https://ccmip:8443/ccmadmin?