We have both sccp and sip phones with shared lines.  When on SRST only the sccp shared line will ring for an inbound call but not the sip shared line.  Is there a way to make this work or is this not supported? Manish

Instead of continuing to hold, I would like to give callers an option to record a voicemail and have that sent as an attachment to an Email CSQ.  Can this be done with the same session or create a new session within the script?  I'm unsure of how I w...

We have CUCCX 9x Standard and trying to migrate some help desk users to it using IPPA to login.But they are used to having a shared line - primarily the ability to see caller data on all phones and then selectively choosing who answers or placing a c...

We have strange issues with our 9971s where the Privacy, DND and Intercom buttons get activated automatically.  What helps sometimes is deleting and re-building the phone.  Anyone else experiencing this and found a resolution?CUCM : 8.6.2.21900-59971...

We have an issue with the 9971s registering to CUCM whenever we have a power outage.  After power has been restored to the building many of the 9971s do not register back to CUCM.  They need to be unplugged and plugged back in to complete registratio...