We upgraded one of our CUCM/IM&P clusters from 14SU2 to 15SU2 using data import/export and now we can't change the presence status to Away, DND or any custom status.  It just continues to stay at Available.  Also, IM&P shows the number of Assigned Us...

We have both sccp and sip phones with shared lines.  When on SRST only the sccp shared line will ring for an inbound call but not the sip shared line.  Is there a way to make this work or is this not supported? Manish

Instead of continuing to hold, I would like to give callers an option to record a voicemail and have that sent as an attachment to an Email CSQ.  Can this be done with the same session or create a new session within the script?  I'm unsure of how I w...

We have CUCCX 9x Standard and trying to migrate some help desk users to it using IPPA to login.But they are used to having a shared line - primarily the ability to see caller data on all phones and then selectively choosing who answers or placing a c...

We have strange issues with our 9971s where the Privacy, DND and Intercom buttons get activated automatically.  What helps sometimes is deleting and re-building the phone.  Anyone else experiencing this and found a resolution?CUCM : 8.6.2.21900-59971...