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We upgraded one of our CUCM/IM&P clusters from 14SU2 to 15SU2 using data import/export and now we can't change the presence status to Away, DND or any custom status. It just continues to stay at Available. Also, IM&P shows the number of Assigned Us...
We have both sccp and sip phones with shared lines. When on SRST only the sccp shared line will ring for an inbound call but not the sip shared line. Is there a way to make this work or is this not supported? Manish
Instead of continuing to hold, I would like to give callers an option to record a voicemail and have that sent as an attachment to an Email CSQ. Can this be done with the same session or create a new session within the script? I'm unsure of how I w...
We have CUCCX 9x Standard and trying to migrate some help desk users to it using IPPA to login.But they are used to having a shared line - primarily the ability to see caller data on all phones and then selectively choosing who answers or placing a c...
We have strange issues with our 9971s where the Privacy, DND and Intercom buttons get activated automatically. What helps sometimes is deleting and re-building the phone. Anyone else experiencing this and found a resolution?CUCM : 8.6.2.21900-59971...
I still have the issue for new synced users on 15SU2. I've been doing the workaround of disabling/re-enabling IMP and the moving the user to another server and then back to the original server. After that status is correct and can be changed.
Run utils imdb_replication status and utils dbreplication runtimestate and see if there are any issues with the replication. If you haven't tried rebooting already then try that instead of the Presence Engine restart. Utils diagnose test and Diagno...
Yes. After upgrading to 15SU2 our O365 Presence Gateway in IM&P didn't automatically connect. After selecting Verify/Save and then restarting the Presence Engine service the issue was resolved. I confirmed this with 2 clusters that we upgraded. B...
Here is the pertinent config...voice service voip allow-connections h323 to sip allow-connections sip to h323 allow-connections sip to sip fax protocol cisco sip registrar server midcall-signaling passthru!voice register global max-dn 144 max-pool ...
No, didn't get a chance to review the traces but it happens during the day and the user was not in his office. We do use MOC/CUPS remote call control but I don't see how MOC would control Privacy or Intercom..
