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Unity Connection 8.6.2CUCM 8.5.1We have a call handler that is set up to transfer to another system across a PRI using a 4 digit extension when the caller chooses that option."Press 3 for xyz department"The call handler attempts to transfer to extens...
I have several users who want the ability to either clear the chat history or disable chat history completely. Is this feature coming in a future release?FYI, we are not logging chats to a database server nor do we have any policy requirements to ke...
I use the phrase "call handler" but it doesn't necessarily have to be done in Unity.CUCM 6.1 and Unity 5.01The DN is 7859.During the hours of 7am to 5pm, if you dial 7859 it should ring a hunt group.During the hours of 5pm to 7am, if you dial 7859 it...
Unity 5.01 with ES83 patch.After creating a Call Handler, the menu choices are:ProfileCall TransferGreetingsCaller InputMessagesI have created a schedule for the call handler. I have gone into Call Transfer and configured and enabled both standard a...
I purchased some CUWL Standard licenses, L-CUCM-UWL-PAK. I registered that PAK number, received the license file, loaded it into my Publisher, and rebooted the Publisher. Where do I get the corresponding Unity license file to load into my Unity ser...
I figured it out and it's working. Thanks to some of the info here and banging my head on the desk, I had an epiphany and now fully understand how Call Transfer functions inside a Call Handler.Basically:-two call handlers-first one functions off the...
I think I'm doing that but it's ignoring what I put in the Call Transfer section and just goes to the Greeting for the Call Handler.-Create Call Handler-Set Call Transfer options for Standard. 2315 is a working Hunt Group.-Set Call Transfer options ...
As I learned in another discussion, Transfer Rules only work from caller key input, not direct calls. I'd rather it be automatic with no key input needed.
