Unity Connection 8.6.2CUCM 8.5.1We have a call handler that is set up to transfer to another system across a PRI using a 4 digit extension when the caller chooses that option."Press 3 for xyz department"The call handler attempts to transfer to extens...

I have several users who want the ability to either clear the chat history or disable chat history completely.  Is this feature coming in a future release?FYI, we are not logging chats to a database server nor do we have any policy requirements to ke...

I use the phrase "call handler" but it doesn't necessarily have to be done in Unity.CUCM 6.1 and Unity 5.01The DN is 7859.During the hours of 7am to 5pm, if you dial 7859 it should ring a hunt group.During the hours of 5pm to 7am, if you dial 7859 it...

I purchased some CUWL Standard licenses, L-CUCM-UWL-PAK.  I registered that PAK number, received the license file, loaded it into my Publisher, and rebooted the Publisher.  Where do I get the corresponding Unity license file to load into my Unity ser...