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overbc01
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Level 1
Member since ‎11-09-2006
‎08-18-2017
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Can calls route to agents already on the telephone?

05-20-2013
Are there conditions under which an agent can receive calls when they are on their Agent Line?  I have an agent who says she frequently receives calls while she is talking on her Agent Line and the call will then RONA.                    

UCCX 7.1 - Check Logged in Agents for 2 CSQ's in same line

11-09-2011
I have a logged in resources check that checks a CSQ String.  Can I add another CSQ to this check?  Right now it says: " intLoggedInResources = Get Reporting Statistic (Logged-In Resources{strTargetCSQ}from CSQ IPCC Express".  I need it to check "str...

End of Call Survey with IPCC Express 7.0

08-12-2010
We have a call center that would like to send callers to a survey after each call.  They plan to have the caller hear a recording before they connect to the agent that will inform the caller that they can take an optional survey after the call by pre...

Saving CAD Phonebook

07-08-2010
We are upgrading from IPCC Express 4.0 to IPCC Express 7.0.  Is there a way to save the Agent's CAD phonebooks on 4.0 and importto Agent's CAD on 7.0?

Unity 4.2(1) Call Handler Traffic Report

02-05-2009
Is there a way to see how many callers hang up before selecting an option? Also my reports have a column entitled "BAD ID" - what is this?
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Member Since ‎11-09-2006 09:06 AM
Date Last Visited ‎08-18-2017 04:00 AM
Posts 19