thanks for your answer. i am going to do a software upgrade on TMS-VCS-TMSpe. is there a list on which should be upgraded first ? 

First, Thanks all for any help !! My problem started when NetAdmin pushed Java 8 update on all our virtual server. Phonebook server went down (SQL).Current systemTMS 14.3VCS 8.2.2TMSPE 1.1- sql admin restored the phonebook but tms wont connect after ...

to all, thanks in advance for all answers.please see picture 

How can I escalate to a multipoint call using Jabber 4.7 and variuos endpoints on my internal network.Thanks for all your help.Here's my current set-up-- Cisco MCU 4501      - sip enabled      - registered to TMS-- VCS-c-- TMS-- Jabber 4.7 for PC Use...

Hello VTC gurus ! Thanks for the help !!Just need assistance on what ports to needed open between a CISCO C20 (sofware ver 5) behind a firewall and a VCS-e. At this time VCS-e can communicate to my C20 but the call drops as soon as I accept the call....