I have a customer with three sites.  Each site has Polycom endpoint used for videoconferencing. At each site we set up Qos with the ISP provider to give the video conferencing packets priority.  Each endpoint we configured tagging with diffserv 46.  ...

 I have an end user  who is experiencing a large number of unsolicited audio-only calls directed toward his videoconferencing units, and as a measure to prevent disruption of ongoing classes we were wanting to put a capset filter in place (using the ...

One of our customers has a Content Server v6.0 Build 3528.  He is creating several recording aliases for the upcoming growth in classes.  He has SIP turned off but is getting "Maximum number of recording aliases reached" after creating the 23rd one. ...

I have a customer that has a MCU Codian 4550.  They recently had their ISDN lines replaced by the local Telco Co. and since then the MCU admins have not been able to login to set up calls.  They can reach the web interface but can go no further.  I h...