For anyone looking for this, we have an embedded Finesse ServiceNow CTI plugin that provides this. Supports UCCE and UCCX. It requires *zero* on-premises hardware or software, working completely from the browser. We can setup a working demo in your t...
Your best bet will be to learn both Java and JavaScript to start with. Despite the name they are completely different languages, and are usually used in different ways.When it comes to enterprise server-side software, Java is the most popular and wid...
Did you see this error immediately when you logged in? If so, you probably just kicked yourself off. I've seen it happen when the supervisor crashes or otherwise closes inproperly. If it wasn't you, then you wouldn't have seen the error message, the ...
The key to understanding why this doesn't (and won't) work is to understand the difference between variables/symbols and strings.A string is nothing more than an arbitrary (from ICM's perspective) sequence of characters. The string has no meaning bey...
