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Yes, that is possible. Simply set the priority higher (lower number) for the calls queued to SG_Vip. This can be done from within the Queue to Skill Group node which is probably the best choice. Or you can use a Queue Priority node anywhere in the s...
You don't even need to use an Enterprise Skill Group if you don't want to. You can just add the individual skill groups in the Queue node.Also, keep agent transfers in mind when splitting calls across clusters and make sure your dial plan supports wh...
What you're looking for is referred to as ANI II digits. As for getting that info from the signalling at the ingress gateway into a system variable, I'm not sure how to do that. We had one customer that was interested in it, but didn't end up gettin...
If you have a specific scenario, please provide more exact details such as Call 1 is queued at xx:xx to Skill A at priority X. Call 2 is queued at yy:yy to Skill B at priority X, etc...But what David is describing is the default behavior.If a call i...
There are several ECC variables you have to set to specify the URI for the correct location of the audio file, most notably:user.microapp.media_serveruser.microapp.localeuser.microapp.app_media_libAdditionally, the NetworkVRUScript must have the cor...
