Hiwe recently migrate from Finesse 11.6 to 12.5.  We use gadget we developp to show information in our outbound campaign.  Since we migrate the the gadget is not working  properly. The problem occur when we do outbound campaign.  When the dialog is c...

HiIn our outbound option deployement we need to have some variable initalize before the calls was transfer to an agent. So we use the transfer to ivr campaign purpose instead of the agent base.  The problem we have a lot of abandon calls, because the...

Hi we currently migrate from4.0.5 to 7.1.3We use cobras to migrate. The probleme is we have a short windows time frame.  The import process with user and voice message take to much time for time we have. We actually start the process and we had to st...

I just deploy CSD 3.5.I read that the vault feature is not suport in windows 7.  Did anyone know's when this feature is on the road map?  If yes when will it be available?Regards

HiI know that Not Ready with CTIOS is server base.  I want to know if it's possible to have spefic reason for some agent and other reason for other agent.My point is I didn't want all the agent to see all the reason code.RegardsFrank