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Hiwe recently migrate from Finesse 11.6 to 12.5. We use gadget we developp to show information in our outbound campaign. Since we migrate the the gadget is not working properly. The problem occur when we do outbound campaign. When the dialog is c...
HiIn our outbound option deployement we need to have some variable initalize before the calls was transfer to an agent. So we use the transfer to ivr campaign purpose instead of the agent base. The problem we have a lot of abandon calls, because the...
Hi we currently migrate from4.0.5 to 7.1.3We use cobras to migrate. The probleme is we have a short windows time frame. The import process with user and voice message take to much time for time we have. We actually start the process and we had to st...
I just deploy CSD 3.5.I read that the vault feature is not suport in windows 7. Did anyone know's when this feature is on the road map? If yes when will it be available?Regards
HiI know that Not Ready with CTIOS is server base. I want to know if it's possible to have spefic reason for some agent and other reason for other agent.My point is I didn't want all the agent to see all the reason code.RegardsFrank
Hi Bill Is the agent desktop you're using Windows 10 and Internet Explorer v11.345.17134 or later in Native Mode? YES Does it work with Firefox ESR 68 and later ESRs? Yess
Hi Geoff it was a password error. I ssuccessuful ran the initial load process from SQL by running the job manualy. I try it once it works. The first time I changed the EarliestDate as mention in the doc. I did it for 3 days just to make sure that...
Hi GoeffI finnaly successfully install CUIS. The problem that I have right now is with the first load. I enable the job in SQL and it fail to run. Error in step Load ArchiverError from SQL Login failed for user '(null)'Did you have any anser for th...
Hi I install IC Server and Web server successfully. I try to install the archiver on a simple deployement model.When the setup check the database connection between archiver and hds is failed. We used local syetm account define on both Archiver and H...
