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- About t00845883
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Member since
04-29-2008
7
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0
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0
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Created by
t00845883
in Contact Center
in Contact Center
04-23-2018
09:27 PM
04-23-2018
09:27 PM
Hello,
I have seen multiple threads over Post Call Treatment/Survey and I think I have a good handle on what's involved. However, after configuring the scripts and "Answer/Drop" button in CDA for the Workflow group the agent is in, it just doesnt do the "blind transfer" as configured and intended. it just drops the call. If I do the manual transfer to the survey application trigger, it works fine. any clues as to what can be wrong? I have tried changing the "Transfer timeout" field in "Call Control" Action for "Answer/Drop" button.
thanks
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Created by
t00845883
in Contact Center
in Contact Center
04-10-2018
11:03 AM
04-10-2018
11:03 AM
Hi Anthony, Thanks for your response. No I have not tried it since all the documentation related to Social Miner email did not point me in this direction, something you'd expect a vendor like Cisco to call out specially if it's a difference in a new version....anyways, I would try it if I got confirmation that it does include these 2 missing reports as below: Email Resolution Detail Report Email Response Detail Report Downloading the CUIC SM 11.6 Report Template and browsing it a bit does not show to me as if these are included...would you know for sure that they are? Or the correct zip package name? Thanks, Yousuf
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Created by
t00845883
in Contact Center
in Contact Center
04-10-2018
09:11 AM
04-10-2018
09:11 AM
Hello,
Been a Cisco guy for over a decade and almost nothing surprises me anymore, still I am gutted to find today that Cisco dropped two Email reports from CUIC moving from 10.x to 11.6?? And moreover, I have not still seen it being called out anywhere..and hence, we are in pickle with our client trying to explain this...so wondering if someone knows what happened to Email Response time and Resolution time reports in CUIC 11.6? There's SocialMiner in the picture as well for Emails but reporting is still all centered in CUIC, no?
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Created by
t00845883
in Contact Center
in Contact Center
01-02-2018
11:52 AM
01-02-2018
11:52 AM
Hello,
I learnt that Cisco PDI does not support UCCX (checked, there is no option) so hoping I could find an answer here. as our "solution architects" have also left it to the delivery folks...is the following:
"Whats the best approach to upgrade a current 10.5 UCCX with CAD to 11.6 with Finesse using tech refresh approach (i.e. new hardware)" ?
The idea is to avoid in place upgrade and issues with it. and also preserve the existing/historical data, if possible.
Will appreciate a detailed response to any approached recommended.
cheers
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Created by
t00845883
in Collaboration, Voice and Video Blogs
in Collaboration, Voice and Video Blogs
05-10-2016
10:42 AM
05-10-2016
10:42 AM
Good blog. but one correction or suggestion I have:
> if your carrier is sending more than 4 digits, 7 or 10, you dont have to have translation profiles. you can configure the SIP Trunk on Gateway to only allow 4 (i.e. if you are using 4 digit DNs). That is a simpler way that works like a charm.
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Created by
t00845883
in Small Business Support Documents
in Small Business Support Documents
10-21-2015
09:51 AM
10-21-2015
09:51 AM
7 years is a long time dude...!!! was about time..
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Created by
t00845883
in Unified Communications Infrastructure
08-31-2018
08-31-2018
that trick worked...BIG THANKS for saving me the hassle of a TAC case...
:)
Created by
t00845883
in Contact Center
04-23-2018
04-23-2018
Hello, I have seen multiple threads over Post Call Treatment/Survey and
I think I have a good handle...
Created by
t00845883
in Contact Center
04-10-2018
04-10-2018
Hi Anthony,Thanks for your response. No I have not tried it since all
the documentation related to S...
Created by
t00845883
in Contact Center
04-10-2018
04-10-2018
Hello, Been a Cisco guy for over a decade and almost nothing surprises
me anymore, still I am gutted...
01-02-2018
Hello, I learnt that Cisco PDI does not support UCCX (checked, there is
no option) so hoping I could...
Created by
t00845883
in Collaboration, Voice and Video Blogs
05-10-2016
05-10-2016
Good blog. but one correction or suggestion I have: > if your carrier is
sending more than 4 digits,...
Public Statistics
| Date Registered | 04-29-2008 04:10 AM |
| Date Last Visited | 12-04-2019 12:49 AM |
| Total Messages Posted | 7 |
