Dear Bob; Can you please contact us at ask-collab-midmarket@cisco.com ? Regards Alberto ... View more

Hi David; Thanks for your comments. The decision around BE3000 was a result of the analysis done after the early introduction of the product. Most of the feedback around it (specially from end customers) was related to functionality missing (and available on BE6000). Customer satisfaction went up when moving from a BE3000 to a BE6000. From partner perspective, it is valid to say that BE6000 is more complex to BE3000 due to its richness in the feature set, however our analysis and results from BE6000 sales and deployments indicates that complexity is similar to products of its nature such as IPOffice. There are currently many partners having a successful practice with BE6000. Having said that, we keep working on making deployment easier and faster. We have experience on that, so expect improvements on that area. I understand changes always bring uncertainty and may also bring some resistance, but this change is for Cisco, partners and end-customers to enable a better (and more profitable) collaboration practice, with an advanced solution that have a market-leading footprint and roadmap. Regards; Alberto ... View more

Hi Tony; Thanks for your email. Could you send me an email to amontill at cisco dot com? I will investigate the availability of a demo unit for you (no compromise yet :-). Regards; Alberto ... View more

Dear William; Thanks for your comments. Just want to highlight UC320 is developed and supported by Cisco. We incorporate open source in any product/device where it make sense (think about linux OS for example). That does not mean it is unsupported or bad quality, we have skilled engineering teams supporting every aspect of Cisco solutions. In the last year we released 2 Software release versions that included features and quality enhancements (please check release 2.2.2 and 2.2.3). There has been activity on the product since day 1 (6 releases in ~2 years of product lifecycle) as our commitment to help our partners be successful, no matter whether it is Enterprise or Small and Medium Businesses. We consider the feature set and quality is good for a partner to have a successful practice in this space. We have partners doing a successful practice with this product, as you see in this conversation itself. Our focus have been to improve the quality of the product by incorporating additional means to help partners to perform troubleshooting (e.g. FXO loopback introduced in 2.2.2). Regards; Alberto Montilla Manager, Product Management ... View more