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i have changed my prompt waves shortly every thing is working ok agent recive calls if agent busy customer hear busy message but my problim is in the CSD nothing appers on the contact service queue
yes i am not expert also but work with the scripting for about 3 years , can integrate with data base and many things but even i read page 2-211 it just explain the titles that's it no more...
i know the ( Get Reporting Statistic ) i use it to inform the client his number in the queue and its working fine , but how to calculate the waiting time this is my issue ??? and based on what if you know how or you can guide me to any doc i will be ...
