Cisco Unified CCX Go To PARTIAL SERVICE

[ahmed ismail]

Cisco Unified CCX Engine go to PARTIAL SERVICE and after one or two days the IVR goes down no calls received.

i have a ccx 7

[Chakshu Piplani]

Hi Ahmed,

Please elaborate on the issue.

Can you go to control center and let us know which service under CCX Engine goes into partial , causing the engine to go into partial.

A screenshot will be helpful. Also if its CM telephony service, I should recommend a data resync.

Regards,
Chuck

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[ahmed ismail]

do you main that i need to make a data resync every 2 days