08-01-2013 04:32 AM - edited 03-14-2019 12:09 PM
i have changed my prompt waves shortly every thing is working ok agent recive calls if agent busy customer hear busy message
but my problim is in the CSD nothing appers on the contact service queue
08-01-2013 06:33 AM
Duplicate post. I have replied here:
https://supportforums.cisco.com/message/4005061#4005061
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