Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
I'm having trouble trying to figure out the best way to route calls to agents from a caller input, then send to a higher skilled agent based on that input. For example:Prompt: For Customer Service press 1, for Warranty, Press 2, for All other inquiri...
I have a UC320W setup with no auto-attendant, and 5 phones that share two FXO lines for inbound and outbound. It seems that if you answer from any phone on either line during the second ring, the call drops. If you answer between rings, after the fir...
Hey All,I have read in the Cisco SRND for UC that you Microsoft Windows 2008 R2 64 bit Active Directory servers are not supported by Cisco for LDAP users. Can anyone confirm that this still works with CUCM 8.x? It not being supported is one thing, bu...
helloI have several users that are using phones over asa phone proxy (ASA v8.2) and when they make calls from their phone to phones that are not on the proxy, two way audio is established. If a phone proxy user calls the phone of another phone proxy ...
Has anyone successfully registered a Polycom IP 4000 soundstation with Communication Manager7.1.2 or any other version for that matter? I've followed the "Configuring 3rd party SIP devices" documentation located here: https://www.cisco.com/en/US/docs...
I've setup that part correctly, but I'm struggling with how I can force the menu selection from caller input to route to agents of different skill levels in a single queue. I'm thinking that I may need to setup multiple queues and have the agents ski...
sosmallbusinesstech, should I literally reverse the wires in the pair on the BIX? THat's how it's connected. I have it from a BIX using a single CAT5e pair and then terminates with a RJ11 connector into the UC320
