Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Is anyone building a web application with the SDK? We are having an issue with ConnectorFactory and wondering if it has anything to do with the placement of the plugin folder (containing extension jar) and the connector.property file. We are using ...
Is it possible to iterate through all customer records (and POD and Request) without having to search for a specific one? It would be useful in the lab mode for building a snapshot of what is there and for troubleshooting.
I was looking for a way to iterate all the objects, sort of like flush all but instead get all. I can then print/display a relationship map and use that for troubleshooting.Since I could not find a way to do this, I decided to populate the twitter_id...
Determines who assigns the task to the agent. If IPTA queue, CCE selects the agent, otherwise, CCE delegates agent selection to the application that sent the task route request (i.e. EIMWIM). The Deployment Guide under EIMWIM on CCO is a good resour...
Sorry for delay, all of these questions have answers in the latest 10.6 design guide which is on CCO (page 132). Review the 100 agent OVA guidelines which are applicable to BE6K. Both Finesse and CUIC are available and CUIC provides the historical ...
