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We need to integrate SocialMiner Chat information, for example <extensionFields>, with CCX information, for example call status, and produce a custom reports in CUIC.
The CCX information are available via SQL, SocialMiner Chat information are availa...
I have a stack with 4 2960S and 4 uplinks to the core. I was wondering if it is better to connect one uplink for each switch, or just connect two switches, thus the two members (2&4) not directly connected.ThanksDomenico
Hi Nagendra,many thanks for the useful and comprehensive explanation, now I have a very clear understanding. I would also ask you a suggestion: the customer is asking graphical reports integrated with CUIC. According to you, which is the best way to ...
Hi,thanks for the interesting example, we have to face with a similar request on chat, but on custom parameters. We need to access custom parameters shared between customer and agent in order to trace the type of request, for example information, use...
Just to add an info to Carl statement, you just need to do this operation once, so using XP, and then you can use CAD on 7 64 bits. Also I suggest to consider to use Finesse, since CAD is going to be dismissed.RegardsDomenico
The configuration is strange, but it could be very usefull for my use case. I have to migrate from Nortel IP Phone to Cisco IP Phone. The actual configuration is static (manually configurated on the Phone IP, voice VLAN). So if the switchport voice v...
