We need to integrate SocialMiner Chat information, for example <extensionFields>, with CCX information, for example call status, and produce a custom reports in CUIC.
The CCX information are available via SQL, SocialMiner Chat information are available via REST API.
Is there a way to integrate on CUIC both sources? Which is the best way to integrate information coming from CCX via SQL and from SocialMiner via REST API?
Thanks
Domenico
