CC is not my core competency, but after some investigation trying to find a list of parameters available to create reports and the customer not being happy with our documentation on CCO... http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_5_3/user/guide/NEWReporting_Guide_85.pdf This was the only place left for me to go... Besides the document mentioned above, is there a document showing ALL parameters available for creating reports? Best regards Roland ... View more