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The video shows how you can upgrade Precision HD 4x Camera with Manual Upgrade procedure. We upgrade the camera manually since it is hitting a known issue and a firmware upgrade is a fix for that particular issue. For more details, please refer to t...
This document highlightes the steps necessary to upload a new software image using TFTP & DHCP server. Hope this helps to recover codecs which fail to boot or have a corrupted software image. Please feel free to contact me in case of any queries.Rega...
This video demonstrates the Factory Reset Procedure on Ex series using the Power Button. Please find the steps below which were performed : 1. When the unit is off (power must be plugged in), press and hold the power button 2. Wait until the power L...
Hi Ninad,The Site B screenshot never made it through. Though I see that the NAT is disabled on the Site A. You need to enable the NAT if Site A is on a private IP address. In the H323 NAT Address, you need to input the natted IP address which you hav...
That's a valid point Chet. I thought of it too initially but then it was neglected as Ninad mentioned that the video call from Site A to Site B works okay. ThanksMubashshir Akhtar
Hi Ninad,Can you login to the API of both the codecs and issue the following command:xconfig //NATPlease paste the outputs for both here mentioning the working and the non working config. ThanksMubashshir Akhtar TelePresence Solution Group
Hi Ninad,It looks like a problem with the NAT on your router. Is the device at Site B assigned a private IP address? If yes, have you done natting on your router? If that is also yes, then have you specified the H323 NAT address on the endpoint. Also...