>> The recordings are saved in the following location of the server : /common/cisco/uccx/rshell/recording      ----- Root location   You can download filezilla / WinScp ( free application ) then you can access the above location to get the recorded ...

++ Recording monitoing configuration steps :     ---------------- Call Manager side -------------------- Please go to agent's phone, the ones that you are going to monitor/record and check these parameters: 1) The phone should be daisy chain. (Compu...

Almost on daily basis we see request for  a report which display “not ready reason – codes”. The same is mentioned in reporting guide but I have attached snapshots to make the process understandable - http://www.cisco.com/en/US/docs/voice_ip_comm/cu...

We often see different scripts for  callback and thus wonder how does that work and what should be the ideal call-flow. I have tried to summarize the scenario in the best possible manner. The Callback script can be tweaked as per the requirement but ...

By default our CCX works on the language selected during the installation of the server(while activating services/fresh install) but the system has different languages prompt already installed in the root location. This makes the system capable enoug...