Hi,   I have problem with a 6941 phone with the latest firmware (9-4-1-3SR3) configured on CUCM 11.5(1)SU1. The problem is that the phone got unregistered and we replaced it once thinking that it is a faulty phone. The phone worked for about 2 weeks (or the user did not raise the issue) and it is unregistered again.   The interesting thing I have noticed is that I am able to access the phone web page through its IP address even when it is unregistered. The only difference from a registered phone is that on the web page - Device Information, it doesn't display the directory numbers. I checked the logs on the phone and I can see that it downloads the configuration file and CTL and ITL is installed in the process.   Have you come across such a situation and how can it be resolved? Or is the phone itself is faulty?   Thanks in advance, Libin Benedict ... View more

Hi, We are trying to capture agent service level (conformance %) when they are on projects or any other tasks other than taking calls. Currently, when agents are working on projects, they put their status to Not Ready - Projects which is not captured in Calabrio.   Calabrio calculates conformance % based on the below formula:     This means that for conformance to be calculated when agents are on projects, the agents have to be in the Ready state. Otherwise, the value will be 0. But when agents are in the Ready state, they will start getting calls.   Is there any way we can calculate this when agents are in Ready without them getting calls (a sub-state in Ready where agents do not get any calls, maybe)?   Or is there any way where Calabrio can calculate the conformance when agents are in Not Ready state (this needs to be answered by Calabrio. But I am putting it here if there are any experts here who can answer it) :)   Edit: UCCX Version:  11.5.1.11001-34   Thanks and Regards, Libin Benedict ... View more