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- About LibinBenedict
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Member since
05-16-2014
100
Posts
10
Helpful
0
Solutions
Created by
LibinBenedict
in Contact Center
in Contact Center
02-15-2020
04:24 AM
02-15-2020
04:24 AM
Thank you. I will check this out. Regards, Libin Benedict
... View more
Created by
LibinBenedict
in Contact Center
in Contact Center
02-14-2020
08:21 AM
02-14-2020
08:21 AM
I am using Switch String () to identify the caller based on the caller ID and provide them the prompt in the appropriate language based on the caller ID. The string I am using here is the caller ID which I have captured as: sCallingNumber = Get Call Contact Info (--Triggering Contact--, CallingNumber) and the below Switch function is used to identify the region of the caller Switch String (sCallingNumber.substring (0,3)) if it is "514", provide the IVR in French since this a French-speaking area. Suppose, if the caller ID is "Restricted", how can I handle this? Since it is not "514", will it match the "Default" part of the Switch where nothing is explicitly defined? Thanks in advance, Libin Benedict
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- Tags:
- uccx scripting
Labels:
Created by
LibinBenedict
in IP Telephony and Phones
in IP Telephony and Phones
01-21-2020
09:21 AM
01-21-2020
09:21 AM
Is the new BE4000 appliance meant for UCM Cloud or is it a different cloud-managed phone system? Regards, Libin Benedict
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Created by
LibinBenedict
in IP Telephony and Phones
in IP Telephony and Phones
01-13-2020
07:06 AM
01-13-2020
07:06 AM
Hi Java, As I understand, Cisco offers Broadcloud also as part of the collaboration flex plan. How are they different and why is Cisco keeping multiple cloud options? Will one of them be phased out in the future? Thanks, Libin Benedict
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Created by
LibinBenedict
in IP Telephony and Phones
in IP Telephony and Phones
01-13-2020
06:47 AM
01-13-2020
06:47 AM
This is no longer mentioned under the data sheet. Has this notification regarding VMWare Cloud on AWS withdrawn? What is mentioned below is what is currently mentioned in the datasheet. Does this mean Cisco has started offering CUCM on the cloud directly? Cisco Unified Communications Manager Cloud (UCM Cloud)
● Enterprise-grade cloud calling and team collaboration offered through a flexible subscription model, hosted and operated by Cisco in North America, Europe, the Asia Pacific region, and Japan.
● Voice, video, messaging, meeting, and mobility solutions with the features and benefits of Cisco IP phones, mobile devices, and desktop clients.
● Ideal for customers wanting to move infrastructure to the cloud, but who need highly customizable solutions, retention of admin control over applications, and maintaining familiar admin experiences. Thanks, Libin Benedict
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12-09-2019
06:14 AM
Thank you, Anthony. Can you please let me know what L indicates in the millisecond value? Regards, Libin Benedict
... View more
12-06-2019
03:06 AM
Thanks Anthony for the wonderful explanation. I will check this out in my set up. Can you please tell me a couple of other ways this can be achieved? Regards, Libin Benedict
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12-05-2019
12:57 PM
I am comparing two date variables in a UCCX script. If the current date and the date in the variable matches, it will process the next step, say play a prompt. Example: variable1: todaysDate Type: Date Value: D[now] variable2: date1 Type: Date Value: D[11/05/2019] I am doing the comparison as below in the script If todaysDate.date == date1.date But it seems, it is returning only the value 5, not Nov 5, 2019. Hence the condition is satisfied every month whereas my intention was for Nov 5, 2019 only. Can you please advise how I can compare 2 full dates? Thanks in advance, Libin Benedict
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- Tags:
- script
Labels:
Created by
LibinBenedict
in Contact Center
in Contact Center
07-11-2019
07:18 AM
07-11-2019
07:18 AM
Thank you. Regards, Libin Benedict
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Created by
LibinBenedict
in Contact Center
in Contact Center
07-09-2019
06:23 AM
07-09-2019
06:23 AM
Hi, Is there a way we can show two different teams' performance one below the other. This way, the supervisors won't have to choose the teams from the drop down. Thanks, Libin Benedict
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04-24-2019
07:03 AM
Hi, I have problem with a 6941 phone with the latest firmware (9-4-1-3SR3) configured on CUCM 11.5(1)SU1. The problem is that the phone got unregistered and we replaced it once thinking that it is a faulty phone. The phone worked for about 2 weeks (or the user did not raise the issue) and it is unregistered again. The interesting thing I have noticed is that I am able to access the phone web page through its IP address even when it is unregistered. The only difference from a registered phone is that on the web page - Device Information, it doesn't display the directory numbers. I checked the logs on the phone and I can see that it downloads the configuration file and CTL and ITL is installed in the process. Have you come across such a situation and how can it be resolved? Or is the phone itself is faulty? Thanks in advance, Libin Benedict
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Created by
LibinBenedict
in Other Collaboration Subjects
in Other Collaboration Subjects
02-26-2019
01:41 AM
02-26-2019
01:41 AM
Great. Thank you. It is clear now.
Regards,
Libin Benedict
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Created by
LibinBenedict
in Other Collaboration Subjects
in Other Collaboration Subjects
02-24-2019
11:24 PM
02-24-2019
11:24 PM
Hi,
Thanks for the detailed and wonderful explanation. This has almost cleared my confusion.
One last query. Can we say Broadcloud for Carriers and Broadworks works in a similar way in that it is for the service providers? Or Broadcloud for Carriers is hosted by Cisco and Broadworks by service providers?
Thanks,
Libin Benedict
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Created by
LibinBenedict
in Other Collaboration Subjects
in Other Collaboration Subjects
02-21-2019
06:59 AM
02-21-2019
06:59 AM
Thanks for the response Jonathan.
Can you please tell me whether BroadCloud and BroadCloud Calling are the same?
Thanks,
Libin Benedict
... View more
02-15-2019
07:15 AM
Hi, I have a few questions related to Cisco UCaaS offerings:
Is Cisco Broadcloud and Cisco Broadcloud Calling same?
Broadcloud is mentioned as fully managed and hosted by Cisco whereas, on the same page, it is mentioned: "Cisco Broadcloud Calling for service providers".
https://www.cisco.com/c/en/us/products/unified-communications/broadcloud/index.html#~stickynav=2
If they are different, are they both part of the Collaboration Flex Plan?
Where does Broadworks come in this as I understand Broadworks is provided by Service providers?
Thanks in advance,
Libin Benedict
... View more
Labels:
Created by
LibinBenedict
in TelePresence and Video Infrastructure
03-12-2020
03-12-2020
Hi Vinod, The CVE ID is CVE-2016-2183. Thanks,Libin Benedict
Created by
LibinBenedict
in TelePresence and Video Infrastructure
03-12-2020
03-12-2020
Hi Roger,Thanks for the information.Can you please let me know the
cipher used in version X8.9.1 and...
Created by
LibinBenedict
in TelePresence and Video Infrastructure
03-11-2020
03-11-2020
Hi,We did a security scan on our Cisco Expressway-E (version X8.9.1) and
found that it is vulnerable...
Created by
LibinBenedict
in Contact Center
02-15-2020
02-15-2020
Thank you. I will check this out. Regards,Libin Benedict
02-14-2020
I am using Switch String () to identify the caller based on the caller
ID and provide them the promp...
01-21-2020
Is the new BE4000 appliance meant for UCM Cloud or is it a different
cloud-managed phone system? Reg...
01-13-2020
Hi Java, As I understand, Cisco offers Broadcloud also as part of the
collaboration flex plan.How ar...
01-13-2020
This is no longer mentioned under the data sheet.Has this notification
regarding VMWare Cloud on AWS...
Created by
LibinBenedict
in Unified Communications Infrastructure
12-17-2019
12-17-2019
Have you gone back to checking this afterward? I think the document is
incorrect. I have a clustered...
12-09-2019
Thank you, Anthony. Can you please let me know what L indicates in the
millisecond value? Regards,Li...
12-06-2019
Thanks Anthony for the wonderful explanation.I will check this out in my
set up.Can you please tell ...
12-05-2019
I am comparing two date variables in a UCCX script. If the current date
and the date in the variable...
07-09-2019
Hi, Is there a way we can show two different teams' performance one
below the other. This way, the s...
Public Statistics
| Date Registered | 05-16-2014 04:19 AM |
| Date Last Visited | 03-31-2020 07:20 AM |
| Total Messages Posted | 100 |
| Total Helpful Votes Received | 10 |
Helpful Votes Given To
| User | Helpful Count |
|---|---|
| 5 | |
| 35 | |
| 10 | |
| 5 | |
| 10 |
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