Hi, I am preparing a plan to onboard Cisco Room Bar and Codec Pro to Microsoft Teams Rooms (MTR). Since both these devices are used with a Cisco Room Navigator, we need to register both the Room Device as well as the Navigator to MTR.  From the MTR o...

Hi, We currently have an H323 voice gateway which is used to connect to a TMR (radio) system through E&M ports. We are planning to convert this H323 gateway to SIP since we are planning to upgrade the gateway to the latest IOS where H323 is not suppo...

Hi, I am trying to upgrade the Cisco Telepresence DX80 to the latest firmware from CE 9.1.6 to CE9.15.13.0. Can I use the same firmware mentioned under Webex DX80? I believe I need to use the .pkg file if I am upgrading directly from the device's web...

Hi, Can we set a time limit on the time an agent spends on a particular Not Ready reason code in UCCX? If not possible in UCCX, can this be accomplished via any other application, say, work force management? My contact center supervisor would like to...

Hi All, I have a dynamically registered trunk with the ITSP and when there is an incoming call to UCCX IVR, the call fails as 401 Unauthorized.When I checked with the ITSP, they are saying that there are a couple of things wrong in the SIP REINVITE s...