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Hi all,Can you advice which report is directly impacted by the change of SLA and SLA % at the CSQ le...

Hi, I'm looking for a way to enable UCCX Agents to reply to webchat interactions directly through th...

UCCE/CUIC v11.6 We have created a custom report in CUIC with the following results1. SQL query that ...

Hi David, Would the correct flow be the following? 1. Send Record1 - Phone01 2. Get the result 3. Se...

UCCX v11.6(2) Outbound Dialer Hi all. I'm running a predictive/progressive campaign and planning to ...

I believe you will need to reach out to your local Calabrio SC contact for the API document to do th...

Hi all, Is there a way to get the regular SocialMiner chat request and build my own UI to handle the...

Hi, I'm looking to provide FIFO regardless of how many campaigns are running at the same time. This ...

Hi all, I'm currently using Cisco ECE for email management. I have a custom reporting requirement to...

There is a feature to move them from Active DB to Archive DB. Both if both DB are also physically in...

Hi all, I'm running a preview outbound campaign with the following 1. Campaign A having 100 records ...

Hi David, Are you aware of any other method (manually / thru customization) that can move the agents...

Hi all, I have a requirement to move agents into After Call Work (ACW) at the end of each outbound c...