About lohjintiam

lohjintiam · 07-06-2020

Hi, I'm looking for a way to enable UCCX Agents to reply to webchat interactions directly through their mobile phone / devices. An agent chat UI would need to be developed to be compatible with mobile devices Which CCP API should i use for this scena...

lohjintiam · 06-04-2020

My goal is to pass email related information from UCCX Finesse workflow to my case management system each time a new email is accepted/handled by the agent1. How can i pass the following information (customer email address, email subject, date time, ...

lohjintiam · 01-03-2020

UCCE/CUIC v11.6 We have created a custom report in CUIC with the following results1. SQL query that was used is returning all the correct values2. However when the result is shown in CUIC, there is 1 field is which always showing null value. This is ...

lohjintiam · 02-22-2019

UCCX v11.6(2) Outbound Dialer Hi all. I'm running a predictive/progressive campaign and planning to achieve the following rule. How can this be configured?1. Dial Phone01 -> Result=Busy then the same Phone01 should be dial again after xx interval 2...

lohjintiam · 01-08-2019

Hi all, I'm currently using Cisco ECE for email management. I have a custom reporting requirement to track all activity performed by the agent through the Finesse ECE gadget. 1. Is AWHDS going to continue to store all actions performed by the agent...

lohjintiam · 12-31-2020

Hi all,Can you advice which report is directly impacted by the change of SLA and SLA % at the CSQ level?Thanks!-JT-

lohjintiam · 06-05-2020

Hi Denise, While the email content looks to be simple text format, any idea how are attachment are stored within CCP? Thanks!-JT-

lohjintiam · 02-25-2019

Hi David, Would the correct flow be the following? 1. Send Record1 - Phone01 2. Get the result 3. Send Record1 - Phone01 / 02 / 03 Anyway to address the max limit of 3 attempts? Thanks! -JT-

lohjintiam · 02-20-2019

I believe you will need to reach out to your local Calabrio SC contact for the API document to do this. I heard about this a year back using csv file that needs to be uploaded into the Calabrio server (post call processing rather than real time). Not...

lohjintiam · 02-19-2019

Hi all, Is there a way to get the regular SocialMiner chat request and build my own UI to handle the reply/response instead of using the default Finesse chat gadget? Thanks! -JT-

Member Since	‎04-20-2009 01:44 AM
Date Last Visited	‎09-30-2025 01:23 AM
Posts	527
Total Helpful Votes Received	36

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User Activity

UCCX Chat: Agent read/reply through mobile device

UCCX Finesse Workflow for Email

CUIC: Different results in Reports and Excel export

UCCX Dialer: Redialing Rules

PCCE ECE: Agent level reporting

Re: Service Level and Service level percentage in UCCX

Re: UCCX Finesse Workflow for Email

Re: UCCX Dialer: Redialing Rules

Re: Post Call Survey - UCCX with Cisco AQM

Re: Create a Chat request via API