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lohjintiam
‎03-26-2021
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1 Accepted Solution
5 Accepted Solution
30 Helpful Vote
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Member since ‎04-20-2009
527
Posts
36
Helpful
10
Solutions

Re: Service Level and Service level percentage in UCCX

Created by in Contact Center
12-31-2020
12-31-2020
Hi all,Can you advice which report is directly impacted by the change of SLA and SLA % at the CSQ le...

UCCX Chat: Agent read/reply through mobile device

Created by in Contact Center
07-06-2020
07-06-2020
Hi, I'm looking for a way to enable UCCX Agents to reply to webchat interactions directly through th...

Re: UCCX Finesse Workflow for Email

Created by in Contact Center
06-05-2020
06-05-2020
Hi Denise, While the email content looks to be simple text format, any idea how are attachment are s...

UCCX Finesse Workflow for Email

Created by in Contact Center
06-04-2020
06-04-2020
My goal is to pass email related information from UCCX Finesse workflow to my case management system...

CUIC: Different results in Reports and Excel export

Created by in Collaboration, Voice, and Video News
01-03-2020
01-03-2020
UCCE/CUIC v11.6 We have created a custom report in CUIC with the following results1. SQL query that ...

Re: UCCX Dialer: Redialing Rules

Created by in Contact Center
02-25-2019
02-25-2019
Hi David, Would the correct flow be the following? 1. Send Record1 - Phone01 2. Get the result 3. Se...

UCCX Dialer: Redialing Rules

Created by in Contact Center
02-22-2019
02-22-2019
UCCX v11.6(2) Outbound Dialer Hi all. I'm running a predictive/progressive campaign and planning to ...

Re: Post Call Survey - UCCX with Cisco AQM

Created by in Contact Center
02-20-2019
02-20-2019
I believe you will need to reach out to your local Calabrio SC contact for the API document to do th...

Re: Create a Chat request via API

Created by in Contact Center
02-19-2019
02-19-2019
Hi all, Is there a way to get the regular SocialMiner chat request and build my own UI to handle the...

Re: UCCE Outbound: FIFO across multiple campaigns

Created by in Contact Center
01-09-2019
01-09-2019
Hi, I'm looking to provide FIFO regardless of how many campaigns are running at the same time. This ...

PCCE ECE: Agent level reporting

Created by in Contact Center
01-08-2019
01-08-2019
Hi all, I'm currently using Cisco ECE for email management. I have a custom reporting requirement to...

Re: Cisco EIM Active DB

Created by in Contact Center
01-07-2019
01-07-2019
There is a feature to move them from Active DB to Archive DB. Both if both DB are also physically in...

UCCE Outbound: FIFO across multiple campaigns

Created by in Contact Center
01-07-2019
01-07-2019
Hi all, I'm running a preview outbound campaign with the following 1. Campaign A having 100 records ...

Re: UCCE Outbound: SetAgentsReadyOnResvDrop move into ACW after each reservation call

Created by in Contact Center
12-23-2018
12-23-2018
Hi David, Are you aware of any other method (manually / thru customization) that can move the agents...

UCCE Outbound: SetAgentsReadyOnResvDrop move into ACW after each reservation call

Created by in Contact Center
12-21-2018
12-21-2018
Hi all, I have a requirement to move agents into After Call Work (ACW) at the end of each outbound c...
Public Statistics
Date Registered ‎04-20-2009 01:44 AM
Date Last Visited ‎03-26-2021 12:03 AM
Total Messages Posted 527
Total Helpful Votes Received 36
Helpful Votes Given To