Level 4
Level 4
Member since ‎04-20-2009

User Statistics

  • 527 Posts
  • 10 Solutions
  • 185 Helpful votes Given
  • 43 Helpful votes Received
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User Activity

Hi, I'm looking for a way to enable UCCX Agents to reply to webchat interactions directly through their mobile phone / devices. An agent chat UI would need to be developed to be compatible with mobile devices Which CCP API should i use for this scena...
My goal is to pass email related information from UCCX Finesse workflow to my case management system each time a new email is accepted/handled by the agent1. How can i pass the following information (customer email address, email subject, date time, ...
UCCE/CUIC v11.6 We have created a custom report in CUIC with the following results1. SQL query that was used is returning all the correct values2. However when the result is shown in CUIC, there is 1 field is which always showing null value. This is ...
UCCX v11.6(2) Outbound Dialer   Hi all. I'm running a predictive/progressive campaign and planning to achieve the following rule. How can this be configured?1. Dial Phone01 -> Result=Busy then the same Phone01 should be dial again after xx interval 2...
Hi all,   I'm currently using Cisco ECE for email management. I have a custom reporting requirement to track all activity performed by the agent through the Finesse ECE gadget. 1. Is AWHDS going to continue to store all actions performed by the agent...
Community Statistics
Member Since ‎04-20-2009 01:44 AM
Date Last Visited ‎11-18-2023 06:37 AM
Posts 527
Total Helpful Votes Received 36