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About jim-j
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jim-j
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Network/CUCM/UCCX administrator
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Member since
06-20-2014
83
Posts
85
Helpful
7
Solutions
Latest Contributions by jim-j
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Re: How to upload an empty prompt from script
Created by
jim-j
in
Contact Center
03-03-2021
03-03-2021
@yixiu0317 wrote:Thank you jim_j and Anthony, it has been fixed.I would say Anthony deserve another ...
Re: How to upload an empty prompt from script
Created by
jim-j
in
Contact Center
03-02-2021
03-02-2021
@Anthony Holloway wrote:Nice of you to credit me!If you wanted to trade file size for simplicity, yo...
Re: How to upload an empty prompt from script
Created by
jim-j
in
Contact Center
03-02-2021
03-02-2021
I stole an @Anthony Holloway solution for this. The original post isn't available, but this is what ...
Re: Finesse agent disconnection - Jabbrer 12.0.1
Created by
jim-j
in
Contact Center
02-26-2021
02-26-2021
@dsobrinho wrote:Tac identified that sometimes it's not receiving the keepAlive (sip invite) respons...
Re: lab upgrade from 11.6 to 12.5(1) SU1 - post upgrade weirdness
Created by
jim-j
in
Contact Center
02-24-2021
02-24-2021
Things just got weirder for me. I spent an hour this morning reviewing certs on my prod and non-prod...
Re: lab upgrade from 11.6 to 12.5(1) SU1 - post upgrade weirdness
Created by
jim-j
in
Contact Center
02-23-2021
02-23-2021
@Clifford McGlamry wrote:Did a lab upgrade from 11.6 to 12.5(1) SU1. Post upgrade, I'm seeing some s...
Re: UCCX 12.5 SU1
Created by
jim-j
in
Contact Center
02-22-2021
02-22-2021
@Roger Kallberg wrote:I never use Snapshots, we have even changed advanced settings on the VMs so th...
Re: UCCX 12.5 SU1
Created by
jim-j
in
Contact Center
02-22-2021
02-22-2021
@tmariutto wrote:...DO NOT TAKE A SNAPSHOT....I know that snapshots can cause performance issues (so...
Re: UCCX 12.5 SU1
Created by
jim-j
in
Contact Center
02-20-2021
02-20-2021
Any lessons learned from losing your subscriber server? For example, anything that's important to do...
Is UCCX 12.5.1 SU1 ready for production?
Created by
jim-j
in
Contact Center
02-11-2021
02-11-2021
I want to get the new UCCX Release 12.5 SU1 with Agents' Shared Extension feature deployed ASAP. Now...
Re: UCCX 12.5(1) Docker Engine blackholes customer networks
Created by
jim-j
in
Contact Center
02-10-2021
02-10-2021
I already replied once about 30 minutes ago, but I noticed my reply has disappeared. Not sure if tha...
Re: UCCX 12.5(1) Docker Engine blackholes customer networks
Created by
jim-j
in
Contact Center
02-10-2021
02-10-2021
@gkuzmowycz wrote:The UCCX 12.5(1) install/upgrade happens to install the Docker Engine - which rate...
Re: Flexibility to Call forward to multiple PSTN number in ICM Scripting
Created by
jim-j
in
Contact Center
02-09-2021
02-09-2021
If you want to solve this with a hunt group instead of changing to a call center you could use singl...
Re: UCCX and Webex Teams/Jabber
Created by
jim-j
in
Contact Center
01-08-2021
01-08-2021
@Jason Amick wrote:The key here is we are trying to give our agents a replacement for the IP communi...
Re: UCCX and Webex Teams/Jabber
Created by
jim-j
in
Contact Center
01-08-2021
01-08-2021
@Jason Amick wrote:Just to clarify in order for an agent to be able to float between WFH and in the ...
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Public Statistics
Date Registered
06-20-2014
09:56 PM
Date Last Visited
03-01-2021
11:59 AM
Total Messages Posted
83
Total Helpful Votes Received
85
Helpful Votes Given To
User
Helpful Count
Anthony Holloway
65
Vaijanath Sonvane
10
Thomas G. Johannesen
10
Roger Kallberg
10
tmariutto
10
See all >
Helpful Votes From
User
Helpful Count
Anthony Holloway
20
Mark.Jones(Virt
ualTrainer)
5
ovoadmins
5
Jason Amick
5
floatingpurr
5
See all >