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jim-j
Level 3
Level 3
Member since ‎06-20-2014
‎07-15-2025
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  • 187 Posts
  • 18 Solutions
  • 1016 Helpful votes Given
  • 355 Helpful votes Received
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First Discussion
70 Discussion Posts
60 Replies
350 Helpful Vote
40 Discussion Posts
40 Helpful Vote
40 Replies
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250 Helpful Vote
5 Comments

User Activity

OpenDNS stops replying, is it throttling me?

01-31-2025
I normally use 208.67.222.222 as my DNS server. For the last couple weeks at least once a day 208.67.222.222 stops replying to my DNS queries. I've verified this with a packet capture that the DNS queries leave my router, but they don't get a reply.I...

Limit agent access to reason codes

09-29-2022
I was asked if we could limit our agents' access to our Not Ready Reason Codes so that our agents can only choose one RC (like "Lunch" for example), but the supervisors could change agent's status to different reason codes like "on site support".  I....

UCCX realtime stats API longestCurrentlyWaitingCallStartTime meaning

09-15-2021
When I check http://<UCCX IP>:9080/realtime/VoiceIAQStats one of the values returned for a CSQ is longestCurrentlyWaitingCallStartTime. Does anyone know how to decipher this value? For example, I placed a call into my call center at ~ 11:26 AM ET on ...

Is it possible to check if a contact has already been queued to a CSQ?

09-08-2021
Is it possible to check if a contact has already been queued to a CSQ?  I tried using the "Get Reporting Statistic Step" to check the contact's "Position in Queue", but this doesn't work since it returns 1 even with no callers queued to it.I assume I...

CDR/call accounting/reporting software recommendations?

03-15-2021
Does anyone have any CDR/call accounting report software recommendations for use with on-prem CUCM? In the past I've used Verasmart, currently using ISI. Both of these solutions seem very ok to me. They get the job done, but they're not the easiest t...
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Community Statistics
Member Since ‎06-20-2014 09:56 PM
Date Last Visited ‎07-15-2025 02:26 AM
Posts 187
Total Helpful Votes Received 245