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jim-j
‎07-29-2021

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5 Accepted Solution
100 Helpful Vote
50 Replies
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10 Helpful Vote
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Stats
Member since ‎06-20-2014
117
Posts
160
Helpful
12
Solutions

Re: UCCX procedure to "Upgrade VM Compatibility" on vSphere

Created by in Contact Center
07-27-2021
07-27-2021
jeffrey.hundstad@mnsu.edu wrote:...Can I just go to vSphere and use their Actions -> Compatibility -...

Re: UCCX Version 12.5 Finesse High Avaialbility

Created by in Contact Center
06-24-2021
06-24-2021
@nicholasacook wrote:So I could use 2 DNS records pointing to both servers as well, to be a soft loa...

Re: UCCX Version 12.5 Finesse High Avaialbility

Created by in Contact Center
06-22-2021
06-22-2021
In recent versions of UCCX both the PUB and SUB Finesse servers are always active and agents can con...

Re: CUIC - Cannot See Folder/Subcategory Contents of User's Folders as Super-Admin User

Created by in Contact Center
05-26-2021
05-26-2021
Can you "Run as" the user and verify the permissions yourself? Maybe the reports have different (uni...

Re: UCCX 12.0.1 Calendar sample script

Created by in Contact Center
05-25-2021
05-25-2021
@shaijal.allipra wrote:I have implemented new script with CCCalendar. how can I hardcode this variab...

Re: UCCX and Translation Patterns

Created by in Contact Center
05-24-2021
05-24-2021
The standard processis for UCCX to create the CTI RP, why wouldn't you want UCCX to do this? I think...

Re: UCCX and Translation Patterns

Created by in Contact Center
05-24-2021
05-24-2021
My question is what configuration should I use? The only other way I can think to 'translate' the ca...

Re: Cannot Delete "New Folder" and "New Folder 1" from Script Repository

Created by in Contact Center
05-21-2021
05-21-2021
I made the mistake of clicking the "New Folder" button when you use the "Cisco Unified CCX Editor" "...

Re: CSQ1 not Dequeuing to overflow CSQ2 as per script

Created by in Contact Center
05-19-2021
05-19-2021
@Hermanus Janse van Vuuren wrote:... what I would like to get me head around is the dequeue step int...

Re: CSQ1 not Dequeuing to overflow CSQ2 as per script

Created by in Contact Center
05-19-2021
05-19-2021
It really should say "Calls are considered dequeued when they are handled by an agent in a different...

Re: CSQ1 not Dequeuing to overflow CSQ2 as per script

Created by in Contact Center
05-19-2021
05-19-2021
I can't answer your specific question, but another option is to not dequeue your calls. Whenever I o...

Re: "I'm sorry, we are currently experiencing system problems"

Created by in Contact Center
05-18-2021
05-18-2021
I've noticed that as long as we have a voicemail profile set we don't get this error when an IPCC ca...

Re: UCCX 11 inconsistent JTAPI client

Created by in Contact Center
05-17-2021
05-17-2021
You are correct. Restarting UCCX services (or servers) will not impact CUCM calls. Only active UCCX ...

Re: JSON document in document repository?

Created by in Contact Center
04-26-2021
04-26-2021
Thanks for sharing. Weird quirk, glad you figured it out, I doubt I would have. I assume you could c...

Re: JSON document in document repository?

Created by in Contact Center
04-23-2021
04-23-2021
Any difference in your text files that have worked in the past and the new json text files? Encoding...
Public Statistics
Date Registered ‎06-20-2014 09:56 PM
Date Last Visited ‎07-29-2021 07:54 PM
Total Messages Posted 117
Total Helpful Votes Received 160
Helpful Votes From