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jim-j
Level 3
Level 3
Member since ‎06-20-2014
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User Statistics

  • 186 Posts
  • 18 Solutions
  • 1012 Helpful votes Given
  • 355 Helpful votes Received
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First Discussion
70 Discussion Posts
60 Replies
350 Helpful Vote
40 Discussion Posts
40 Helpful Vote
40 Replies
300 Helpful Vote
250 Helpful Vote
5 Comments

User Activity

OpenDNS stops replying, is it throttling me?

01-31-2025
I normally use 208.67.222.222 as my DNS server. For the last couple weeks at least once a day 208.67.222.222 stops replying to my DNS queries. I've verified this with a packet capture that the DNS queries leave my router, but they don't get a reply.I...

Limit agent access to reason codes

09-29-2022
I was asked if we could limit our agents' access to our Not Ready Reason Codes so that our agents can only choose one RC (like "Lunch" for example), but the supervisors could change agent's status to different reason codes like "on site support".  I....

Error while processing CCP request of user jim-j

03-21-2022
User ID: jim-j SSOID: jimjoh8088Error:ProjectId : 1675851298select sso_id, c_ccp_status from users where id = '236997'userDetails output = { "status" : "success", "message" : "", "http_code" : 200, "data" : { "type" : "users", "list...

Error while processing CCP request of user jim-j

03-21-2022
User ID: jim-j SSOID: jimjoh8088Error:ProjectId : 1675851298select sso_id, c_ccp_status from users where id = '236997'userDetails output = { "status" : "success", "message" : "", "http_code" : 200, "data" : { "type" : "users", "list...

UCCX realtime stats API longestCurrentlyWaitingCallStartTime meaning

09-15-2021
When I check http://<UCCX IP>:9080/realtime/VoiceIAQStats one of the values returned for a CSQ is longestCurrentlyWaitingCallStartTime. Does anyone know how to decipher this value? For example, I placed a call into my call center at ~ 11:26 AM ET on ...
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Community Statistics
Member Since ‎06-20-2014 09:56 PM
Date Last Visited ‎02-25-2025 04:42 PM
Posts 186
Total Helpful Votes Received 245