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I normally use 208.67.222.222 as my DNS server. For the last couple weeks at least once a day 208.67.222.222 stops replying to my DNS queries. I've verified this with a packet capture that the DNS queries leave my router, but they don't get a reply.I...
I was asked if we could limit our agents' access to our Not Ready Reason Codes so that our agents can only choose one RC (like "Lunch" for example), but the supervisors could change agent's status to different reason codes like "on site support". I....
When I check http://<UCCX IP>:9080/realtime/VoiceIAQStats one of the values returned for a CSQ is longestCurrentlyWaitingCallStartTime. Does anyone know how to decipher this value? For example, I placed a call into my call center at ~ 11:26 AM ET on ...
Is it possible to check if a contact has already been queued to a CSQ? I tried using the "Get Reporting Statistic Step" to check the contact's "Position in Queue", but this doesn't work since it returns 1 even with no callers queued to it.I assume I...
Does anyone have any CDR/call accounting report software recommendations for use with on-prem CUCM? In the past I've used Verasmart, currently using ISI. Both of these solutions seem very ok to me. They get the job done, but they're not the easiest t...
Thanks for the replies/info. I already have my IP registered, but it doesn't sound like I'd be rate limited anyway. I've taken captures which show OpenDNS simply stop responding, but now I think my captures are flawed. My guess is my packets aren'...
I just viewed BRKCOL-2092 and I still think it's a good resource. Some of their future state things are now current like using port 5004 for all workloads (actually I still see some port 9000 traffic on my network, not sure why/when it's triggered)....
