jim-j

@AndrewManiscalco8243it will ring all of the devices where the shared DN exists. You can answer the ...

@Gerry O'Rourke wrote:I could not explain better than Pavel already has.We know what service level i...

Below are my notes are using friendly RC names. Not all the pics pasted in, but maybe it will help? ...

Webex CC (contact Center) looks nice, but that's a completely different solution. Does this reply me...

Will UCCX ever get any Webex Control Hub CCUC love? The integration with CUCM and Webex is great, wi...

@Sabiya Tabasum wrote:...Finesse mirrors the UCCX active-inactive deployment model. Finesse is activ...

@nstankuscan you provide any more details on the recommended method to install this in a Microsoft V...

Theoretically you can restart just the "Cisco Unified CCX Engine" service, but I ended up needing to...

An abandoned call is when the caller hangs up before an agent answers the call. For the abandoned ca...

@lise.arsenault1 wrote:We've check all computers and all have more than normal amount of RAM. Here i...

I have the exact same problem with a W710 (W700 series) headset. The Webex app's answer and end call...

@jim-j wrote:According to Apache:Please note that Log4j 1.x has reached end of life and is no longer...