What is the recommended process for patching the CUAE servers with the Microsoft hotfixes? For the CCM servers running the Cisco OS, Cisco would certify the patches before they are applied. Is there a similar process for the CUAE application/media se...

Are there any technical limitations that prevent us from using the click-to-call widget with CallManager 4.x?Thanks,Shrenik

For the Application Dial Rules what is the best way to specify a rule that will be applied for dial strings greater than N digits. For example, if I want to set a rule saying that will prepend a "9011" to any string that is more than 11 digits but ma...

I have installed the click-to-dial widget application on my desktop which also has Outlook 2003 (with Office 2003) installed. I have been able to use the click-to-dial functionality from most of the supported applications. However, when I do a right-...

I am writting an IVR script for IPCC Enterprise. In the IVR script I have been asked to use the 'Select Resource' and 'Dequeue' tags in the script but I don't see these on the CRA Editor. Is there a component that I am missing in the install. I have ...