We have a Pub & Sub CUCM 8.5(1). We would like users reports showing the following outputfirst namelast nameuserIDExtensionThese reports need to be generated every week or so. Are there any built in reports within CUCM that already has the above info...

I have CCX 7.0, how would I go about creating a local SQL account that has read access to the Unified Contact Center's database?

I have inbound ACL & an inspect command on my internet interface. Since migrating to 12.4(24)T I can no longer access the web & FTP servers. My current workaround was remove ACL 101. This worked fine in earlier IOS versions. How can I limit inbound w...

We currently have CCM 4.3(2)Pub & Sub. The Pub also has IP Contact Center Express version 4.1(1)b085 on the same box. We planning to upgrade to CCM7.01 So I installed DMA 7.01a. DMA generates the following error...[12:10:23 PM] Accessing database...[...